Unable to renew Canadian Quicken: Issue entering Postal Code correctly in Zip Code field

Donald Lee
Donald Lee Quicken Canada Subscription Member ✭✭
edited February 2023 in All Things Canadian (Windows)
I have been unable to renew my Canadian Quicken subscription. Paypal submission yielded no response. Credit card submission also failed because it kept asking for a Zip Code, and the Postal Code was not accepted and we don't have Zip Code in Canada. Is this a new bug?

Comments

  • Donald Lee
    Donald Lee Quicken Canada Subscription Member ✭✭
    Resolved. Refer to a similar thread regarding zip code/ postal code. I entered some random zip code and submitted it successfully. Makes me wonder how robust the software is as well as their security.
  • ppavlik
    ppavlik Quicken Canada Subscription Member
    I also found that if you enter your postal code with a space, it will work (at least for me). For example: XXX XXX instead of XXXXXX. I agree that this is a terrible user experience.
  • PEBSMT
    PEBSMT Quicken Mac Subscription Member
    Yes, I can confirm that I was able to enter the postal code... but, as the previous post stated, I had to ensure there was a space and all the letters had to be capitals. Lower case letters were not accepted...

    So yes, note a very good user experience...
  • Arctic Hare
    Arctic Hare Quicken Windows Subscription SuperUser ✭✭✭✭
    PEBSMT said:
    Yes, I can confirm that I was able to enter the postal code... but, as the previous post stated, I had to ensure there was a space and all the letters had to be capitals. Lower case letters were not accepted...

    So yes, note a very good user experience...
    While I entirely agree this is a poor user experience and the entry field shouldn't be so fussy, the only correct syntax for a Canadian postal code is all caps with a space between the first three and last three characters. That's why Santa Clause's postal code is conveniently HOH OHO. It would read better as Ho Ho Ho.
This discussion has been closed.

Categories