My Checking Account won't update

Markj55
Markj55 Quicken Windows Subscription Member
edited July 2023 in Errors and Troubleshooting (Windows)

I have been trying to reconcile my Chase Checking account but the transactions won't upload from the bank. How do I delete Chase from the upload so I can go back in and reload it. It won't even let me reconcile manually. I was able to update on teh 9th but nothing since.

Answers

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭

    transactions are “downloaded” from Chase to your desktop Quicken.
    Are you downloading via One Step Update ?
    There is an issue with Chase & Quicken Reconcile - as the downloaded balance includes any Pending transactions, but those transactions are not downloaded until they actually “clear” - so the numbers won’t match.

  • Markj55
    Markj55 Quicken Windows Subscription Member

    I have used One Step Update, and the reconcile and update features from drop down menu.

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭

    ok … so one thing at a time -

    Is your One Step Update working ok without any errors ?
    Are your Chase transactions downloading ?

  • Markj55
    Markj55 Quicken Windows Subscription Member

    No they are not. That is my problem.

  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭

    asked… is OSU working ok -
    goes thru the motions - and no errors presented -

This discussion has been closed.

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