Not able to update any transactions or balances or quotes from latest Quicken software

haohao2
haohao2 Quicken Windows Subscription Member
edited August 2023 in Errors and Troubleshooting (Windows)

Updated to Quicken R50.16 on July 3 and now my one-step update won't connect to any financial institutions to download transactions or balances. Has anyone had any issue with the one-step update with the latest Quicken release?

Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Just updated to R 50.16 myself, from R 50.15, and ran an OSU. No problems detected. At least one bank account had a transaction to download.

    What error messages or error codes do you detect?
    Do remember that today is a holiday (July 4th) and banks and stock market are closed.

  • haohao2
    haohao2 Quicken Windows Subscription Member
    image.png

    every single account has this error since July 03 release update

  • haohao2
    haohao2 Quicken Windows Subscription Member
    image.png

    here is another screen capture during update. I'm aware of today is a holiday, but at lease these should all be green and not "an error has occured".

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    If you haven't rebooted Windows since installing the software update, I'd do that first. I'd also reboot my Internet router.
    For some odd reason Quicken on your laptop/desktop cannot connect to the Quicken server (while everything else is connecting to other internet services.

    Also please read and follow instructions here: https://www.quicken.com/support/error-when-using-online-services-ol-297

  • haohao2
    haohao2 Quicken Windows Subscription Member

    rebooted computer, modem, router, reinstalled the Quicken software, still have the same issue with one-step update for all accounts. I don't think my firewall has changed since July 03.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Before I send you on yet another wild goose chase, please do this:
    • Go to Edit / Preferences / Quicken ID & Cloud Accounts
    • Click the "Sign in as a different user" link on the right side.
    • Sign out, then sign back in to your Quicken account using your existing Quicken ID.

    Now try another OSU.

  • haohao2
    haohao2 Quicken Windows Subscription Member

    Thanks for the help !

    Tried to sign our and sign back in, still same errors, all accounts show OL-297-A error code. I think when I re-installed the Quicken, I went through the new sign-in process. Still no luck. I wonder either my firewall is messed up (which I doubt it) or the new Quicken has issues. Thanks again.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    As promised, here goes the next wild goose chase …

    If you are getting "Oops, something went wrong" or "Check Internet Connection" …
    • To make sure that Quicken is allowed to update and save its configuration files please check if Windows Defender Controlled Folder Access feature Ransomware protection is enabled.
    If it is, configure it to add Quicken as an "allowed app" without turning off Ransomware protection. Perform the last step in https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access
    • Have you recently enabled a VPN?
    If so, this might be the problem. Try turning the VPN off, reboot with VPN disabled and see if that helps.
    • Is there a corporate or otherwise external firewall getting in the way? Contact the IT people maintaining the firewall and ask for permission.
    • Does your Antivirus software allow Quicken to connect to the Internet?
    Quicken needs to be able to establish outbound Internet connections for the program to work.
    For example, in McAfee Firewall, one user states "By editing the Quicken Firewall entry Selecting Incoming and Outgoing, and changing it from "Default" to "Open to all devices" it now works without having to turn off the entire firewall!"
    If necessary, contact the Antivirus / Firewall vendor's Support Center.
    • In older Windows systems go to Windows Control Panel and select Internet Options (or in Internet Explorer, click on Tools / Internet options.)
    Click the Advanced tab.
    Scroll down the list to "Use TLS 1.x" and click to put a checkmark on all available "Use TLS 1.x" choices.
    Turn off "Use SSL 3.0"
    Click Apply. Reboot.
    • If all else fails: Try rebooting your network router. When done reboot your PC. Consider reinstalling Windows.
    • Please let us know which of the above solved your problem.

  • haohao2
    haohao2 Quicken Windows Subscription Member

    I reverted back to Quicken R50.13 (previous release) and experienced the same errors.

    I updated again to R50.16 within Quicken program successfully.

    Makes me believe R50.16 latest release has issue, or the Quicken server to financial institutions is down for now.

  • haohao2
    haohao2 Quicken Windows Subscription Member

    Problem solved, likely related to me.

    Actually following the Quicken's OL-297-A troubleshooting, open up Control Panel, Network and Internet, Internet Properties, Advanced,

    restore advanced settings, that restored some settings probably was changed inadvertently a couple of days ago.

    Thanks all for the help.

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