Why would Customer Invoices show a positive balance?

Norman Drews
Norman Drews Quicken Windows Subscription Member ✭✭✭
edited September 2023 in Registers & Transactions (Windows)

Hello,

I have a positive balance showing in my Customer Invoices account for a small business. All invoices have been paid in full.

I went thru the register report (More reports → Register Report) and subtotaled by payee and they all zero out.

The OVERALL TOTAL is a positive amount. The difference between Charged and Paid in the Customer Invoices view is a positive amount. Interestingly, they aren't the same positive number. And it's for the same time range and all transactions are cleared.

Any ideas? Any clean way to just make it zero?

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Best Answer

  • Norman Drews
    Norman Drews Quicken Windows Subscription Member ✭✭✭
    Answer ✓

    I was able to balance the Customer Invoices account by using instead the "A/R by Customer" report.

Answers

  • Norman Drews
    Norman Drews Quicken Windows Subscription Member ✭✭✭
    Answer ✓

    I was able to balance the Customer Invoices account by using instead the "A/R by Customer" report.

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