Costco Citibank Visa

Same CC-502 issue past week with Citi. Tried the data management suggestion above without adding new account or deactivating/reactivating existing account - didn't work. For those of you who have deactivated/reactivated your Citi accounts to fix the cc-502 error, please let us know if you are now having CC-800 errors, especially if you have recently restored from backup older than 1 month.

Background: As a result of deactivating/reactivating accounts in past to fix similar errors, then restoring from a backup greater than 1 month old after other errors, I began getting recurring CC-800 errors several times a week on different accounts. After spending close to 100 hours research and working with support, per their direction, I finally had to make a copy, then reconnect every financial institution in the new file (a whole lot of work, but less than the prior troubleshooting work), which solved the CC-800 issue. However, I am now terrified about the idea of deactivating/reactivating ANY account, until Quicken fixes the CC-800 issues.

I am awaiting a magic fix from Citi/Quicken - I'll keep trying to connect until it works again, until I hear otherwise from Quicken.

CC-502 is an error code that typically applies to EWC connections. This means that those who are getting this error code are likely trying to download their Citi credit cards from the Citibank or Costco Anywhere Visa Card by Citi financial institutions, both of which have a long history of reliability issues that often take a very long time to get corrected.

Those of you who are trying to download your Citi credit card transaction via Citibank and/or Costco Anywhere Visa Card by Citi might want to consider changing the download connection to the Citi Cards financial institution which uses the DC connection method and which is much faster, much more reliable and more secure than EWC. Following are the steps to do this (this works with Citi credit cards, not with other types of Citi accounts).

1. For each Citi credit card account: Enter and save the Opening Balance transaction dollar amount into the Memo field of that transaction. (This is not a requirement. It is simply a proactive step that can be very helpful should this process result in changing the Opening Balance transaction amount…something that does not usually happen but can sometimes happen.)
2. Back up your data file (for just in case something goes wrong in the following steps).
3. Log into your Citi.com account.
4. If you have any Citi cards that are not listed there, go to Services > Link Citi Credit Card > select Credit Card > fill in the appropriate information > Next. This will work for linking most Citi issued credit cards to your Citi.com account but some co-branded credit cards (such as Sears Mastercard) will not link.
5. In Quicken….for each Citi card that is linked to your Citi.com account: Account List > Edit > Online Services tab > Deactivate.
6. Log back into your Citi.com account.
7. Click on Profile > More Settings > under Security click on Manage Desktop Apps > Add Access > Continue.
8. Within 10 minutes of completing #7, in Quicken: Add Account > Citi Cards > Advanced Options > select Direct Connect > Next > enter your Citi.com login information (and if desired, check the box for Save to Password Vault) > Connect > carefully ensure that the downloaded data from Citi is Linked to the credit card account(s) that are already listed in Quicken and that the Account Type and Account Name are correct.

Your Citi credit cards should now be set up with Direct Connect.

If the account balances are OK, then you are done.

If the account balances are not OK…things to check:

• Check the Opening Account balance. If it does not match what you previously entered into the Memo field, change it to match what is in the Memo field.
• Are there any duplicate transactions entered? If there are, delete one of each duplicate. (If there are any duplicates, it is likely they will be within the last 90 days but they might go back further.)
• Check for a 2nd Opening Account transaction with a more recent date than the original one. If you find one, delete it.

Let me know if you have any questions.