Fix for Amex Connection - Getting Reauthorize Prompt But Have No Amex Accounts

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MangoMan
MangoMan Member ✭✭✭

I used to have 3 different American Express accounts over the many years of using Quicken, but they have all been closed for some time now and hidden from my Accounts bar.

I have verified that each account under Online Services says "This Account is Closed". Since the recent fix for Amex customers I now get prompted to Reauthorize my Amex account when I restart Quicken and there is no option to make this message go away for good. Quicken should recognize these accounts are all Closed.

A little leary of selecting "Delete Account" on the Account Details window because that has caused me problems in the past for Assets that were acquired using Amex.

What's the fix Quicken Development Team

?

Comments

  • MangoMan
    MangoMan Member ✭✭✭
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    I get this also every time I do a One Step Update.

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    Is your account Amex - Delta showing "closed"?
    How long ago did you close this account? A few years ago, there was a bug in Quicken not properly marking closed accounts as deactivated, too. This can cause problems under some conditions … like yours.

    One way out of this situation that I know of would be to create a "Copy or Template" of your Quicken data file.
    This Copy process resets all accounts, closed or not, to deactivated status … that means it would solve your AmEx problem, but you will have to reactivate all your other active bank connections and make you suffer thru the process of eliminating duplicate downloaded transactions for each account you activate.
    If this is worth your time and effort, please read and follow instructions here: https://help.quicken.com/pages/viewpage.action?pageId=3217108

    Another method, perhaps an easier one … move all transactions from the current register to a new one and delete the old account register:

    • Make sure you have or create a backup of your data file
    • Create a new offline credit card account "Amex - Delta New" with an account opening date and beginning balance same as the original account.
    • In the original account register block-select all transactions except the Opening Balance transaction so they are highlighted
    • Right-click one of the highlighted transactions and change the Reconcile status to "cleared" or "not reconciled" for all transactions. (The next phase of this procedure moves transactions to the new register. Reconciled transactions require a confirmation prompt when moving each reconciled transaction … so let's unreconcile all transactions and move them without confirmation prompts)
    • Block-select all these transactions again.
    • Right-click one of the highlighted transactions and select "Move transactions" from the popup. Select the destination account, "Amex - Delta New".
    • When all transactions (except the Opening Balance transaction) have been moved, you can delete the original "Amex - Delta" account register.
    • In the "New" register block-select all transactions again and change Reconcile status to "Reconciled" again.
    • Optionally rename the account register back to "Amex - Delta"
    • If you have issues with closed account register names still appearing in category selection lists, rename the accounts to have a "ZZ-" prefix, e.g., "ZZ- AmEx Delta". This drops the entry to the bottom of any selection lists and makes it less likely for you to select it by mistake.
    • Your reauthorize prompt should now be history.

  • MangoMan
    MangoMan Member ✭✭✭
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    Neither of these is a good option at all - Seriously, look at what you are suggesting and tell me that Quicken isn't obligated to fix this problem for what we all are paying in subscription fees. I am getting so sick of all the bugs I have to live with to make this software function for me as a constant user. It's like a plane that's been patched with chewing gum and duct tape.

  • UKR
    UKR SuperUser ✭✭✭✭✭
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    The fix to this old bug has already been implemented, as part of the "Copy or Template" process.

    Personally, I'd rather use the 2nd procedure to move all transactions into a new Offline account. It should take only a couple of minutes to do so and the problem is solved for you, for this account.

  • MangoMan
    MangoMan Member ✭✭✭
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    Used the second procedure you recommended and I still have the issue. Deleted the old account as well and restarted Quicken.

  • EFW
    EFW Member ✭✭✭
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    Having the same problem here with AMEX. The AMEX account was closed back in 2014.

    The AMEX account has a lot of transaction history with links to active accounts when payments were made.

    Prefer NOT to delete this account or move transactions to a new AMEX account and then close it. This will change my active accounts.

    Desktop: Windows Enterprise V:R55.15, Build 27.1.55.15

  • EFW
    EFW Member ✭✭✭
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    I did the suggested procedure by UKR yesterday and it worked for me. No more reminders when starting OSU.

    Background: All my Amex credit card accounts have been closed since 2014. One of these Amex accounts still had a Direct Connect shown under Online Services even though the account was closed in 2014.

    One more step: After executing the UKR process, I reviewed the transactions in the new offline Amex account and noticed that I had several deposit transactions (Transfers) from our checking account. I went to our checking account and found these offline AMEX transfer transactions, linked to the offline AMEX account, were changed from "reconciled" to "cleared" or "uncleared" status. This will create a problem in our checking account when reconciling the account.

    Action: While in our checking account, I changed the status to back "R" on these offline Amex transactions (transfers) to avoid future errors when reconciling this account (our checking account) in the future.

This discussion has been closed.