TD Bank Connection Method?

I had the exact same issues setting up Direct Connect with TD Bank accounts (error screen, no downloads, etc.). I'm too embarrassed to report how many hours I spent and how many phone calls I had with Quicken and TD Bank before finally getting Direct Connect to work.

The steps to get past the screen you show above are at the end of this message, but before those steps worked, I needed to do the following:

1. Select "Preferences" from the "Edit menu".

2. Select the "Quicken ID & Cloud Accounts" item.

3. Click the "Sign in as a different user" item (You will need your Quicken login to log back in).

4. Wait for the process to complete, but don't log back in yet.

5. Quit Quicken and wait a few minutes.

6. Launch Quicken and log back in to Quicken.

7. Select "Validate and Repair File..." in the "File" menu.

8. Check the "Validate file" item, click "OK" and wait for the process to finish.

You can get past the specific screen that you included above by following these steps, but first disconnect ALL of the Quicken accounts from TD and redo the steps to connect to TD Bank that got you to that screen. Begin when that screen is showing:

1.Log into your TD account with a web browser.

2. Select "Account Services" from the "Account Options" menu near the top of the webpage.

3. Select "Manage Settings" in the "Manage Linked Services" section on the "Account Options" webpage.

4. Click the "Financial Tool Access" drop down and then click the "Financial Tool Access" link.

5. You should see a request to approve the connection to Quicken in the popup - approve the request.

6. Go back to Quicken and click "Start Over" at the bottom of the window.

7. Repeat the steps to setup Direct Connect and instead of getting the error screen, you should get the screen that lists your TD accounts and lets you either link to existing Quicken accounts, create new accounts, or ignore the account. THIS IS IMPORTANT: Only link or create accounts for those that require Direct Connect, i.e. those accounts that you use to pay bills. Set up the other TD accounts with Express Web Connect.

Good luck. I hope this works for you. Both Quicken and TD tech support were very patient and tried to help, but both failed to solve the problem. Quicken concluded that my file was corrupt beyond repair and my only option was to create new accounts for each TD account. TD concluded that the problem was with Quicken. I guess TD was correct, but their message on the error screen, as you pointed out, is useless.