Chase credit card shows minimum payment instead of total balance

SomeGuyinOK
SomeGuyinOK Quicken Windows Subscription Member
edited October 12 in Paying Bills, Online Billers & Reminders (Windows)

I thought I would finally start using some of the expensive quicken classic features I pay for and never use, so I went to add my Chase credit card to the "Bills" tab as an "Online Bill." When connecting, I could clearly see the balance.

After adding my Chase credit cards, both the minimum balance and the total amount due show only the minimum balance for all Chase cards. This is in spite of the fact that I can see the total balance while adding the account.

Support refused to do more to solve this for me, and in fact hung up on me after arguing that this was Chase's fault - I disagree, as I can literally see the balance when connecting the account - and yet it is not shown in Quicken. Both minimum and total amounts are the same minimum.

For the love of all that is holy, how can this feature be so bad? I absolutely do not care what my minimum balances are. I want to know the total balance, and I have to constantly maintain them in Quicken to plan my budget. The whole point of the online biller feature is to be able to pull the balance so I can automatically plan.

Before he hung up on me, the support tech suggested I contact Chase - I might as well as China to move the Great Wall.

How can I fix this?

Who can fix this?

Why am I paying for Quicken?

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Answers

  • SomeGuyinOK
    SomeGuyinOK Quicken Windows Subscription Member

    Side note - I suspect this could be a bug related to this change: https://www.quicken.com/support/chase-bills-no-longer-available-bill-manager/ - and every instruction ends with "The bills will be added to your Bills & Income dashboard and will automatically update with new statement balance information."

    It says statement balance right there, not minimum balance. This is a bug, and I'm being hung up on for reporting it.

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    I do believe that, if you want to always pay total balance due instead of minimum balance, you can set this up as follows:

    Screenshot (97).png

    Click the "▼" button on the Chase biller entry, then click "Default to total amount due"

    Chase, in my Quicken data file, does support this function.

  • SomeGuyinOK
    SomeGuyinOK Quicken Windows Subscription Member
    edited March 27

    Yeah, that's the option I was hoping would work: "Default to total amount due" - however it simply highlights the other identical minimum amount. For example, 3 of my cards with minimum balance due of $40 showed "$40 / $40" and changing which shows by default simply bolds one or the other.

    image.png

    This is without using "QuickPay" functionality but just adding the bill as an "Online Bill." It's just supposed to show me the minimum and full statement balance, similar to what you described. Minus the working. 😂

  • SomeGuyinOK
    SomeGuyinOK Quicken Windows Subscription Member

    Has nobody else on Chase had this experience whatsoever? :(

  • SomeGuyinOK
    SomeGuyinOK Quicken Windows Subscription Member
    edited September 12

    UPDATE: Saw online bills functionality was updated in the latest release, this has now FIXED my chase amounts and I can "default to total amount due" CORRECTLY AT LAST!


    I had to fiddle back and forth with reminders, and I still have 1 manual reminder in place because the statement balance is pending for that account currently (I hope I can resolve this in the next month's cycle and it does not come back) but the other accounts are correctly linked to reminders. I had to manually create a Bill reminder and set my static value for forecasting, THEN link the online biller to merge.

    Now I see the next statement actual balance on due date, then the dates that follow that show my reminder static/estimated balance. Only problem is I can't find where to edit that reminder balance for forecasting - hopefully this area continues to improve as this was the clunkiest thing I had going on in my current Quicken Classic setup.

    Woo! Hope this works out over time and I don't lose Reminder values - the whole point is being able to forecast beyond 1 statement cycle, I forecast cash balance out 90-180 days on a regular basis so this is very important to keep functional when linking reminders to online bills!

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