Update R64.23 27.1.64.23 Is Broken

Eileen@
Eileen@ Quicken Windows Subscription Member ✭✭✭
edited October 12 in Errors and Troubleshooting (Windows)

Updated a few hours ago. The community site has been down for hours. The chat bot is useless. There is no customer service after hours, when many of us are able to actually work on our bills and accounts.

The update says it's updated to be a more reliable online bills system…by breaking my bills. They all say reconnect now. After restoring a file, the reconnect button started to work. When I "reconnect" it can't find the biller. For regular billers that are sure to be connected.

Bills are now connected to accounts that never had bills attached.

Some accounts fell off one step or online update all together. Cannot add, error for that.

When I have a new transaction to accept, I get prompted "is this the scheduled payment of $0 scheduled xx date? For an account that nothing related was ever scheduled out of.

This update needs to be rolled back. I essentially cannot work right now.

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Comments

  • fun1000000
    fun1000000 Quicken Windows Subscription Member ✭✭✭✭
    edited September 5

    You can install a previous update using the Mondo Patch. There is a Quicken member who has a website that lists all the previous update patches.

    You can find it at quicknperlwiz.com./quickenpatches

    scroll down to Quicken Patches US

    Scroll down to quicken subscription

    all the release patches are listed

    Be sure and make a backup of your current file before you proceed.

    Hope this helps

  • johnrowe55
    johnrowe55 Quicken Windows Subscription Member ✭✭

    Same issue. Had to:

    Delete all overdue old bill reminders

    Delete all duplicate bill reminders

    Reassign EACH bill to the correct account to be debited

    Not bothering with "reconnect" until things are fixed…🤬

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    Hmmm…I'm not experiencing any of these issues. If I were, I would first suspect data file corruption and would run Validate/Super Validate as a first troubleshooting step.

  • Eileen@
    Eileen@ Quicken Windows Subscription Member ✭✭✭
    https://community.quicken.com/discussion/comment/20507833#Comment_20507833

    Thank you so much. I am trying this right now. I back up often so I should be able to do this and restore an older file with little issues. I'll loose a couple days. I can deal with that. This worked like a charm!

  • PSJCal
    PSJCal Quicken Windows Subscription Member ✭✭✭

    Windows 11/ Quicken Classic R64.23

    The update has disconnected all my online billers. The latest Southern California Edison can't be located & must be "tracked manually." I certainly am pleased w/the new & better billing.

  • Robert Armani
    Robert Armani Member ✭✭✭✭

    I guess the new billing partner didn't have all the billers in place. Every time there's an update, be sure that something is going to break. Switch to manual, at least it won't break. Forget about "QuickPay", just pay your bills from your banks electronic bill pay, it's more reliable.

  • Bob@45
    Bob@45 Member ✭✭✭✭

     just pay your bills from your banks electronic bill pay, it's more reliable.

    Personally I prefer to have each and every utility or CC or other biller pull their payment on the due date using their own autopay system. I use my bank's bill pay system only for those billers that cannot be automated on the biller side (such as my monthly pool maintenance).

    1) If they ask my bank for money on due date Monday, the money normally does not disappear from my bank account until Tuesday or Wednesday. I get a day or two buffer. 2) If payment is not pulled, it's their fault, not mine and not my bank's. Fact of life: Systems fail. Keep the blame on the party that's most interested in not failing. 3) I keep the reminder updated manually in Quicken, and use the Quicken online interface only to download the two sides of the payment using OSU. I know reliably how much will be taken and when.

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