Desktop app and online account show different expiration dates?

editfish
editfish Quicken Windows Subscription Member ✭✭
edited October 19 in Errors and Troubleshooting (Windows)

I've been using Quicken forever, and grudgingly switched to the subscription model when forced. It's been ok so far, but now it appears that the desktop app shows one subscription expiration date and my online account shows another, even though I was automatically charged the annual fee.

Where's the mismatch? Why does the downloaded desktop application show my subscription has expired?

Should I be concerned about this? I can't seem to find a way to submit a help ticket—I only have the option to speak with a virtual assistant. 🤨

NOTE: I saw this only after I updated and reopened the app this morning.

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Answers

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    In Quicken on your desktop/laptop go Help and select Refresh Sign in

    If this doesn't work or in older Quicken versions prior to R 64.xx please do this:

    • Go to Edit / Preferences / Quicken ID & Cloud Accounts
    • Click the "Sign in as a different user" link on the right side.
    • Sign out, then sign back in to your Quicken account using your existing Quicken ID.

  • Snorkle
    Snorkle Quicken Windows Subscription Member ✭✭✭

    A few weeks ago I had the same problem and, as @UKR suggests, refresh sign in fixed it for me.

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