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Mobile was including investment accounts which I did not sync

rahcoleman

Quicken Mobile started about a month ago including investment accounts which I did not sync. Most of the accounts have no assets but I don't know why they are included. They are not selected in the list of accounts to sync.

I reset my cloud data three times and after the third time the problem was resolved. Just want to report this bug.

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Comments

Quicken Alyssa

Hello @rahcoleman,

Thank you for sharing your experience, and I am happy you were able to get it resolved!

If you have this issue again, please reach out so we can help investigate the cause with you.

Thank you!

rahcoleman

Just so you know. It was a pain to get this resolved. I had to reset my Cloud Data 5 times to resolve this. At first I reset my cloud data and it wasn't fixed. I waited a month and then reset the cloud data twice, on the second time the accounts went away. I think had to reset it twice more because some of the account balances weren't correct. Each reset seems like it took an hour.

Quicken Alyssa

Hello @rahcoleman,

Thank you for providing more context. I am sorry to hear that resolving the issue wasn't easy, but I am happy it was eventually resolved regardless.

If you need more help, you know where to find us!