Quicken Support is getting worse

We have used Quicken for 15+ years. The past few years the support team is getting bad. I am having an issue with Banking downloads started last week (8 days ago) the first agent stated it was an issue with my bank and wait 2-3 days. On day 4 I called the bank and they stated it was a quicken issue. I called Quicken back and the agent spent a good amount of time doing diagnostics with me. determination was the issue need to be escalated, and gave me a ticket number. Today (8 days since first issue) I called in for an update. I was told not to call back the escalation team would contact me. when I asked how long I should expect or should I call back if I do not hear from them? I was given a bunch of attitude about I do not listen and I need to just wait. My memory from years ago was kind folks who genuinely appreciated users. Today I feel I am considered a pain when their software does not work. Definitely need to look for a different provider, the shame is I like Quiken when it works.