Windows 11--Quicken Classic Frozen

CraigH
CraigH Quicken Windows Subscription Member ✭✭
in Errors and Troubleshooting (Windows)

I'm on the latest Quicken version and patch (even reinstalled the mondo patch to ensure) and though the Quicken window instantiates and asks me for my Quicken file password (I do this via a windows taskbar shortcut) when I start the application, it's completely frozen no matter what I try to do. I've tried starting the app without the file, and this way it at least let's me navigate the pull-down menu, but no matter which option I try (help, open file, etc.) it enters its frozen state and I'm once again stuck.

I recently had my subscription renewed, and also recently had the new version automatically updated, but I was successfully using the program two days ago after those events and didn't have any trouble. My last action the other day was to backup my data file and close the app via the X in the corner of the Quicken window. Now when I try to restart things, I'm SOL.

I can find no support tickets or discussion item that covers this exact situation, and before calling support tomorrow I thought I'd ask if anyone else is having a similar problem?

Thanks!

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Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Can't confirm your problem. My R 65.17 is working OK.
    I suspect that your Quicken data file has become damaged somehow and needs to be repaired or restored from the most recent backup.

    If you haven't done so already, please do the following actions:

    1. Reboot Windows. Let Windows fully wake up and do whatever it wants to do after booting up … 15 minutes or so.
    2. Start Quicken without opening the current data file:
      Click the Start button and find the Quicken program icon.
      While holding down the Ctrl key, click the Quicken icon. (Make sure you continue to hold down Ctrl until Quicken is done launching).
      Do not run One Step Update or perform other actions.
    3. Run BOTH Validate and Supervalidate to attempt to repair your Quicken data file.
    4. If nothing helps, try to restore your Quicken data file from an Automatic or Manual backup taken just prior to the problems first occurring. https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

    Validate and Supervalidate instructions

    Validate: 
    • Click File
    • Select Validate and Repair File...
    • Select Validate File
    • If the data file contains investment accounts also select "Rebuild investing lots".
    • If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".
    • Click OK
    • Review the Data Log. Anything interesting in there, worthwhile posting here?
    • Close Quicken, leave it closed for about 30 secs
    • Reopen Quicken and see if the issue persists.

    Super Validate:
    • Click File
    • Press and hold both CTRL and Shift keys while you click Validate and Repair File...
    • Select Supervalidate File
    • Click OK
    • Review the Data Log. Anything interesting in there, worthwhile posting here?
    • Close Quicken, leave it closed for about 30 secs
    • Reopen Quicken and see if the issue persists.

  • CraigH
    CraigH Quicken Windows Subscription Member ✭✭

    As mentioned in the OP. I've attempted to open Quicken without any data file at all. The menu does show in the window (which it doesn't when attempted to open a file directly) but selecting any of the options (including help) cause it to freeze solid.

  • retird
    retird Quicken Windows Subscription Member ✭✭✭✭

    So have you tried uninstalling Quicken and reboot. Then go to Quicken's web site (not the Mondo process) and installing Quicken again?

    Windows 11 (2 separate computers)..... Quicken Premier.. HAVE USED QUICKEN CONTINUOUSLY SINCE 1985.

  • CraigH
    CraigH Quicken Windows Subscription Member ✭✭

    Thanks for all the suggestions.

    Yes, uninstalling was the necessary resolution (as far as I can tell). Maybe there might have been a shorter fix, but something apparently went squirrelly with my setup and even mondo patching didn't resolve it alone.

    I uninstalled, cleaned out all the data files and everything else I could locate related to my installation and reinstalled from scratch from Quicken.com. I backup each time I use it, so I put several months-worth of my backups on a spare external USB stick for reloading just in case the most recent one(s) were part of the problem. Good news is that the data doesn't seem to be the issue, and so far so good—everything from my most recent backup works with the reinstalled system just fine. Kind of a pain to have to go nuclear, confirm the reconnection to all my financial service providers, but all's well that ends well. (Only one of the download connections broke, which was quick enough to re-do).

  • CraigH
    CraigH Quicken Windows Subscription Member ✭✭

    I'd also like to specifically thank UKR for the extremely thoughtful and comprehensive post about how to validate and repair data files. Though it wasn't necessary for this particular problem, I've copied down all these steps and have saved them for future use. Thank you!!!

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