Issues opening and then uninstall/reinstalling quicken

This usually happens when Quicken’s previous installation didn’t fully uninstall and Windows still thinks the old program folder or components are there. This leaves behind “residue” that blocks the reinstall.

When Quicken won’t open (half-open window or invisible window), the underlying issue is often:

1. Corrupt UI settings -

Quicken sometimes opens off-screen or with bad display settings

2. Damaged installation files

When you uninstall, Windows may not delete:

• C:\Program Files (x86)\Quicken
• Quicken runtime folders
• Broken registry entries

Then the reinstall detects the leftover folder and throws the “manually delete” message.

Follow these steps exactly—this solves the issue 95% of the time.

STEP 1 — Make sure Quicken is fully closed

Press: Ctrl + Shift + Esc → Task Manager

Look for:

• qw.exe
• Quicken.exe
• QuickenBackgroundService

If any are running → End task.

STEP 2 — Delete the leftover installation folder

Check BOTH of these:

Folder 1:

C:\Program Files (x86)\Quicken - If it exists → delete it.

Folder 2:

C:\ProgramData\Quicken

(This folder is hidden — open File Explorer → View → Show → Hidden items) -

If present → delete it.

STEP 3 — Delete leftover user settings (fixes the off-screen window bug)

Go to: - C:\Users\<your username>\AppData\Roaming\Quicken

Delete the entire Quicken folder. (This does NOT delete any data files.)

STEP 4 — Use Quicken’s official “QCleanUI” cleanup tool (important)

Quicken provides its own repair tool for cases exactly like this. Download from the official Quicken support page:

• QCleanUI.exe
• MSICleanup.exe

Run QCleanUI, choose:

✔ Clean all versions
→ Run

This removes any corrupt installer records.

STEP 5 — Reboot your PC

STEP 6 — Reinstall Quicken

Reinstall using:

• Your original installer
  OR
• Quicken.com > Sign In > My Account > Download Quicken. If everything above was done, the installer should now run normally.

If Quicken still won’t open after reinstall:

The “opens partially/invisible” issue can be fixed by resetting window layout:

Hold Ctrl + Shift → double-click Quicken icon. This forces a reset of the display configuration.