1st Advantage FCU One Step Update Verification

Mike_L
Mike_L Quicken Windows 2016 Member ✭✭
in Download, Add/Update Accounts (Windows)

For 2 or 3 days, 1st Advantage FCU requires a verification code (2 step verification) to complete a one step update.

I click on one step update and select update now. Quicken starts the processing and then a popup tells me i need to receive a verification code 1st Advantage FCU will send me. If I enter the code, transactions are down loaded for all accounts,

If I do not enter the code, I receive the transactions from accounts at other facilities but receive an error message for the 1st Advantage FCU accounts.

I am using express .

Thanks

Comments

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @Mike_L ,

    Thanks for reaching out to the Quicken Community.

    To better understand the issue, I have a few questions:

    • Have you enabled two-step authentication on your financial institution’s website?
    • Are you aware of any recent security changes made by the financial institution?
    • What error message do you see if you don’t enter the code?

    If you are not sure if the Financial Institution made some changes:

    I recommend following the steps below:

    1. Sign in to your financial institution's website.
    2. Navigate to the page where you view your account information.
    3. When you encounter the new web page that requires your response, fill out the requested information and dismiss the screen. If you have the option to not display the page or ask you again, select that option. If you do not, the error may continue to occur.

    Note: Some financial institution websites may have this new security requirement located in your inbox or message center. 

    I look forward to your reply.

    Quicken Carlos

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  • Mike_L
    Mike_L Quicken Windows 2016 Member ✭✭
    edited April 24

    I went to the FCU settings and selected SECURITY. It showed me that Quicken was authorized, but a second entry showed in red, indicating a warning for Quicken. I clichéd on the red entry and was taken to a selection page. It required an entry of either get a text message or get an email message for a code. I selected text and pressed next. I received a code, entered it, and pressed next. I then exited the bank site and ran Quicken. Transactions came down as they were supposed to.

    Thanks for the help

    [Edited-Readability]

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @Mike_L,

    Thanks for following up and letting us know the transactions downloaded as expected!

    We appreciate you sharing this update. It can help other users who may encounter the same issue. We recommend continuing to monitor the account and how the connection performs. If you run into any errors, please don’t hesitate to reach back out.

    We’re here to help!

    Quicken Carlos

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  • Mike_L
    Mike_L Quicken Windows 2016 Member ✭✭

    WILCO

  • Mike_L
    Mike_L Quicken Windows 2016 Member ✭✭
    edited April 25

    Still working like it is supposed to.

    Perhaps it was just the FCU periodically reaching out for a verification.

    Hopefully, I can remember to make my first stop, if this happens again, to be the credit union's security page on their website.

    Thanks again

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @Mike_L,

    I’m glad to hear the steps above resolved the issue and your account is back up and running.

    If you encounter any errors in the future, please don’t hesitate to reach out again.

    Quicken Carlos

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