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        <title>Errors and Troubleshooting (Mobile) — Quicken</title>
        <link>https://community.quicken.com/</link>
        <pubDate>Sun, 13 Sep 2026 17:16:23 +0000</pubDate>
        <language>en</language>
            <description>Errors and Troubleshooting (Mobile) — Quicken</description>
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    <item>
        <title>Investment cash not counted in net worth</title>
        <link>https://community.quicken.com/discussion/7975866/investment-cash-not-counted-in-net-worth</link>
        <pubDate>Sat, 22 Aug 2026 15:43:48 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>MichaelCortese</dc:creator>
        <guid isPermaLink="false">7975866@/discussions</guid>
        <description><![CDATA[<p>My net worth does not match in the companion app (Android latest version) what is in Quicken (Windows, latest version). I tracked it down to the cash shown when you go to investments. That cash is not being counted in the investments value or net worth. Every account balance for investments matches between the mobile app and desktop app.  I believe this is a bug.</p>]]>
        </description>
    </item>
    <item>
        <title>Not syncing correctly from android mobile app to Windows program</title>
        <link>https://community.quicken.com/discussion/7975473/not-syncing-correctly-from-android-mobile-app-to-windows-program</link>
        <pubDate>Tue, 04 Aug 2026 20:38:26 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>frauwarner</dc:creator>
        <guid isPermaLink="false">7975473@/discussions</guid>
        <description><![CDATA[<p>While I was traveling, I entered cash purchases in my Quicken mobile app.  When I returned home and synced my data, everything from my computer synced to my mobile app, but what I had entered manually in my cash account on my mobile app won't sync to my computer program.   I am running the Windows Classic Premier version R68.31 and my mobile app is updated.</p>]]>
        </description>
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    <item>
        <title>Wrong security in investment account only in Quicken Mobile</title>
        <link>https://community.quicken.com/discussion/7975350/wrong-security-in-investment-account-only-in-quicken-mobile</link>
        <pubDate>Thu, 30 Jul 2026 20:22:39 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>Diana</dc:creator>
        <guid isPermaLink="false">7975350@/discussions</guid>
        <description><![CDATA[<p>There is a bug in Quicken Mobile that is showing a security in one of my investment accounts that is not in that account… and only on the Mobile app.  On my desktop Quicken, this security (88 shares of BMO) does not show up at all.  I've already reset the cloud data.  I have validated and rebuilt lots.  The strangest part is that while I do own BMO shares in other accounts, I have never owned BMO shares in this account.</p><p>Nothing I do seems to clear it away.</p><p>Quicken Classic Canada on Win11 PC<br /><br />
[Edited - Readability]</p>]]>
        </description>
    </item>
    <item>
        <title>&quot;Accounts need attention&quot; even after successful sync [Edited]</title>
        <link>https://community.quicken.com/discussion/7974667/accounts-need-attention-even-after-successful-sync-edited</link>
        <pubDate>Mon, 06 Jul 2026 22:19:49 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>JimC52</dc:creator>
        <guid isPermaLink="false">7974667@/discussions</guid>
        <description><![CDATA[<p>Had problems with crashed Category list that has been corrected. Validation of Qdata is complete with no errors. New sync file had to be created before sync errors would clear (auto sync quit working even though manual worked).</p><p>Running Quicken Classic Deluxe (subscription) R67.10 on Win 11 Home with Quicken Classic Companion App 8.3.0 (assumed since "Help" function doesn't work).</p><ol><li>Open mobile app, log in and observe "3 accounts need attention". All from same bank and have been working rather reliably for many years. </li><li>Open one of the culprit accounts and observe "Connectivity Error: Swipe to fix". </li><li>Select "Fix" and observe "…We are unable to connect to &lt;bank name&gt; at this time. Please try again later." </li></ol><p>I have the bank's mobile app also installed and it communicates fine with my accounts. It seems the Quicken Mobile App is the one with this issue.</p><p>Any helpful suggestions?</p>]]>
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        <title>MFA Flow Not Working When Updating Accounts in Mobile App</title>
        <link>https://community.quicken.com/discussion/7974565/mfa-flow-not-working-when-updating-accounts-in-mobile-app</link>
        <pubDate>Thu, 02 Jul 2026 01:40:39 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>Austin@</dc:creator>
        <guid isPermaLink="false">7974565@/discussions</guid>
        <description><![CDATA[<p>Updating Accounts that require MFA (such as Venmo in my case) has stopped working correctly recently in the mobile app (iOS, in my case). When I open the app and swipe down to update accounts and pull new transactions from financial institutions, the app asks me to select an MFA method for Venmo (which is expected). I chose to receive an SMS code to my cell phone number, and I did get texted a code, but the Quicken app just hangs at that point (spinning) and never moves to the next step, where it has me enter the code I was texted. The only way I’ve found around this is to fully close out of the app, reopen it, re-swipe down to update accounts again and then it picks up where the MFA flow left off and prompts me to enter the code I was texted. After entering the code, the Quicken app once again just spins and never finishes updating accounts until I once again close out of the app, reopen it, re-swipe down to update accounts again, at which point it finally recognizes that the Venmo account has been verified and finishes updating accounts. <br /></p><p>Anyone else experiencing this? I’m running the most recent version of the Quicken Classic companion app for iOS (version 8.3.0) on iOS 26.5.2 on an iPhone 17 Pro. </p><p>[Edited - Readability]</p>]]>
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    <item>
        <title>Quicken One Step Update and/or when Reconcile = Duplicate Transactions or Recurring Dates Changing</title>
        <link>https://community.quicken.com/discussion/7971991/quicken-one-step-update-and-or-when-reconcile-duplicate-transactions-or-recurring-dates-changing</link>
        <pubDate>Thu, 12 Mar 2026 13:45:54 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>BobS54</dc:creator>
        <guid isPermaLink="false">7971991@/discussions</guid>
        <description><![CDATA[<p>I have two issues seemingly caused between Desktop and Mobile?????</p><ol><li>When I do a one step update on my (only one) home computer, sometimes transactions that have already been reconciled are then duplicated in the checking register.  The most recent is a Speedway gas station record for $18.23.  Over and over… it duplicated the transaction nine additional times yesterday.  My balance is constantly off because transactions are duplicating.  The $18.23 is only an example.  It has been happening a lot!</li><li> Recurring income and/or payment dates randomly push out / change on their own.  I'll look at my Bills and Income Projected Balances and my balance will project negative until I realize my scheduled paycheck has pushed out 2 weeks or more.  I'll Edit All to restart on the next paydate and it is fine until I do another One Step Update and it will change the date again.  It has also changed the due date of a payment which made me late and cost me a late fee.</li></ol><p>I have reset cloud data, etc., already.</p><p>Windows 11 Home</p><p>Quicken Version:  R66.23</p><p>Build:  27.1.66.23</p>]]>
        </description>
    </item>
    <item>
        <title>Quicken Mobile App: No Longer Displaying A List of Categories Associated With A Payee When Adding</title>
        <link>https://community.quicken.com/discussion/7973896/quicken-mobile-app-no-longer-displaying-a-list-of-categories-associated-with-a-payee-when-adding</link>
        <pubDate>Sun, 31 May 2026 22:39:52 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>Karmahum</dc:creator>
        <guid isPermaLink="false">7973896@/discussions</guid>
        <description><![CDATA[<p>Hello.  About 8 months ago the Quicken App (IOS) started acting strangely.  Or at least different from historically.  For example, when I enter a new transaction and type in the Payee, only the most recent category associated with that Payee shows up.  Previously, it would give me a list of used categories for that Payee.<br /><br />
In addition, Payees seem to stop being remembered after a short period of time, several months, rather than 12 month.  <br /><br />
The result is inconsistency and additional effort.  I have checked all the settings and can't seem to get the app to act like it did previously.  </p><p>Any suggestions?</p>]]>
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    <item>
        <title>Mutual Fund Prior Day Prices Overwritten by Prior-Prior Day at EOD</title>
        <link>https://community.quicken.com/discussion/7972664/mutual-fund-prior-day-prices-overwritten-by-prior-prior-day-at-eod</link>
        <pubDate>Fri, 10 Apr 2026 22:45:29 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>jrbrett</dc:creator>
        <guid isPermaLink="false">7972664@/discussions</guid>
        <description><![CDATA[<p></p><p><strong>Apparently this has been raised before, but I don't see it here in the forum.</strong></p><p>In Quicken Mobile, when mutual fund prices come in (~6 PM ET), the current day's closing price is correct, but the prior day's closing price <strong>gets rolled back</strong> to what appears to be the prior-prior day's close. So the daily gains and losses are way off. It works correctly in the desktop, so clearly Quicken knows how this is supposed to work, and has infrastructure to do so.</p><p>This is particularly frustrating because at the start of the day, Quicken Mobile correctly shows last night's close as the baseline price (assuming I synced the night before, or even during the day). So whatever service the system uses on the back end clearly <em>has</em> the correct prior-day close at that point. When the batch update runs to pull in today's close, it apparently overwrites that correct baseline with a stale price.</p><p>The fix should be straightforward: when the nightly batch updates today's closing price, just leave yesterday's close, which was already correct, as the opening baseline. Quicken knows how to do this correctly, they do it right in the desktop. This isn't some kind of "provider issue." Quicken is the provider (facing the Mobile application).</p><p>I'm raising this because it's an appalling and glaring error for an investment tracking app, and one that erodes trust in the portfolio view. Quicken does make regular updates to Mobile, so it's not completely unloved. Hoping to hear from other users who've seen this. The more voices, the more likely it gets prioritized.</p>]]>
        </description>
    </item>
    <item>
        <title>Q Mobile app: Panels are not populating</title>
        <link>https://community.quicken.com/discussion/7973627/q-mobile-app-panels-are-not-populating</link>
        <pubDate>Tue, 19 May 2026 05:20:23 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>QJohnA</dc:creator>
        <guid isPermaLink="false">7973627@/discussions</guid>
        <description><![CDATA[<p>I only use three panels on the mobile app: Banking &amp; Credit Cards, Net Income by Month, and Monthly Summary. I have an Iphone 17 Pro Max. In February IOS was updated to version 26, and the mobile app was updated to version 8.0. Since that time the Banking &amp; Credit Cards panel has functioned flawlessly, but the Net Income by Month and Monthly Summary panels do not populate.</p><p>The Net Income by Month panel shows 'You don't have any transactions.'; however, if I tap on the panel, the underlying data is there displayed as it was before. Previously the panel displayed information for the last 6 months.</p><p>The Month Summary shows 'Net income: $0, Earned: $0, Spent: $0."; however, if I tap on the panel the underlying data is displayed as before summarized by Category and Payee. Previously the panel displayed a month to date summary of the underlying data.</p><p>I have tried resetting the cloud. I have tried deleting and resetting the cloud. Nothing has worked. I have held off reporting this because I thought someone else would have reported it by now, or it would have been corrected in a subsequent update, but that hasn't happened.</p><p>I have tried only one other panel, Net Worth, and that one appears to be working.</p><p>It's not critical that I see the Net Income by Month and the Monthly Summary panels, but I was seeing the information before, and I would like to see it again.</p><p>I had no problems with the mobile app prior to the release of IOS 26.</p><p>I am running Quicken release 67.10 on a Windows 11 Home computer. The current release of IOS is 26.5, and the current release of the mobile app is 8.20. My Qdata file resides on my computer.</p><span data-embedjson="{&quot;url&quot;:&quot;https:\/\/us.v-cdn.net\/6031128\/uploads\/DGG2FN5NDDT5\/img-1233.jpeg&quot;,&quot;name&quot;:&quot;IMG_1233.jpeg&quot;,&quot;type&quot;:&quot;image\/jpeg&quot;,&quot;size&quot;:78215,&quot;width&quot;:1125,&quot;height&quot;:1285,&quot;displaySize&quot;:&quot;large&quot;,&quot;float&quot;:&quot;none&quot;,&quot;downloadUrl&quot;:&quot;https:\/\/community.quicken.com\/api\/v2\/media\/download-by-url?url=https%3A%2F%2Fus.v-cdn.net%2F6031128%2Fuploads%2FDGG2FN5NDDT5%2Fimg-1233.jpeg&quot;,&quot;active&quot;:true,&quot;mediaID&quot;:105530,&quot;dateInserted&quot;:&quot;2026-05-19T05:14:52+00:00&quot;,&quot;insertUserID&quot;:9991452,&quot;foreignType&quot;:&quot;embed&quot;,&quot;foreignID&quot;:&quot;9991452&quot;,&quot;embedType&quot;:&quot;image&quot;,&quot;embedStyle&quot;:&quot;rich_embed_card&quot;}">
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    <item>
        <title>Cannot add transactions to my Fidelity Cash Management Account</title>
        <link>https://community.quicken.com/discussion/7973385/cannot-add-transactions-to-my-fidelity-cash-management-account</link>
        <pubDate>Fri, 08 May 2026 16:25:14 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>jkyle</dc:creator>
        <guid isPermaLink="false">7973385@/discussions</guid>
        <description><![CDATA[<p>Ok, the issue is that the Cash Management account shows up in Quicken Mobile as an investment account and, it appears, you cannot add transactions to an investment account in Quicken Mobile iOS.</p><p>Is there any way around this? one of primary uses I'd like for quicken mobile is tracking ATM withdrawals from my Cash Management account into my manual "cash" account.</p>]]>
        </description>
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        <title>Mobile app not showing scheduled transactions for loans I track</title>
        <link>https://community.quicken.com/discussion/7973165/mobile-app-not-showing-scheduled-transactions-for-loans-i-track</link>
        <pubDate>Thu, 30 Apr 2026 15:33:37 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>jimquick</dc:creator>
        <guid isPermaLink="false">7973165@/discussions</guid>
        <description><![CDATA[<p>I've just started using the mobile app and am finding there are 2 monthly scheduled transactions that do not appear in the app.  Both are for loans that I track under Property &amp; Dept.  I have tried to change the setup so I sync the two loan accounts but still the scheduled transactions from my check register do not show up.  They do appear in the past history of transactions. </p><p>I have re-synced multiple times.</p>]]>
        </description>
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    <item>
        <title>Why is Quicken Mobile showing a security that I don&#39;t own?</title>
        <link>https://community.quicken.com/discussion/7970524/why-is-quicken-mobile-showing-a-security-that-i-dont-own</link>
        <pubDate>Tue, 27 Jan 2026 00:39:34 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>KJS</dc:creator>
        <guid isPermaLink="false">7970524@/discussions</guid>
        <description><![CDATA[<p>I regularly sync Quicken Mobile and Quicken Classic on my desktop. Quicken Mobile shows 900 shares of a mutual fund in one of my investment accounts that I don't own. Quicken Classic on my desktop is correct. I have reset my Cloud data set and resynced multiple times. I have deleted my old, no-longer-used cloud data files. The problem persists. What do I do?</p><p>[Edited-Readability]</p>]]>
        </description>
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    <item>
        <title>Changed transaction date to a future date and cannot find</title>
        <link>https://community.quicken.com/discussion/7970793/changed-transaction-date-to-a-future-date-and-cannot-find</link>
        <pubDate>Wed, 04 Feb 2026 14:52:21 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>Karinamelk</dc:creator>
        <guid isPermaLink="false">7970793@/discussions</guid>
        <description><![CDATA[<p>Hello,</p><p>I have a few transactions from January that I manually updated to be April 1, 2026 that I cannot see in the app. I have searched through bills/income with no luck and double checked filters to be all time. Any suggestions on how to find these transactions? Thank you!</p>]]>
        </description>
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    <item>
        <title>&quot;Reset Connection&quot; flow deleted every single Income and Subscription item under &quot;All Recurring&quot;</title>
        <link>https://community.quicken.com/discussion/7971880/reset-connection-flow-deleted-every-single-income-and-subscription-item-under-all-recurring</link>
        <pubDate>Mon, 09 Mar 2026 15:40:51 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>Nate Reprogle</dc:creator>
        <guid isPermaLink="false">7971880@/discussions</guid>
        <description><![CDATA[<p>I'm a little frustrated because of the experience I just had with both support and the mobile app. </p><p>The Discover Bank connection frequently doesn't work. It'll say it refreshes, but no data is actually pulled. I have found myself (more and more after the "new connection" was released) having to "Reset Connection" on it and re-authenticate with Discover. </p><p>Today, I made the mistake of doing this via the Mobile App. On the website, when you reset the connection, that's it — the connection is reset. On mobile, and <em>only on mobile</em>, it asks you to add recurring transactions.</p><p>Since it said "<strong>Add</strong>" and not "<strong>Confirm</strong>", I assumed it was attempting to duplicate Income and Subscription items I had already configured in the recurring tab. </p><p><strong>So I unchecked them all</strong>.</p><p>Big mistake. Turns out, the verbiage is incorrect on that screen and it actually <em>is</em> asking you to confirm your recurring items that are linked to your accounts. So, when I unchecked them all, it kindly deleted every single one of those items without asking for confirmation or providing an undo option.</p><p>I contacted support, and they told me (This is copied and pasted from the transcript): "To give it to you straight: <strong>Simplifi doesn't have a "restore" or "undo" button for deleted recurring series.</strong> Once they are removed from the <strong>Bills &amp; Income</strong> tab, the system stops tracking them as a schedule."</p><p>I repeated my question, and asked them to confirm that their system does not keep an audit log of what happens on my account and that there is no way to undo a change that occurred due to an issue in <em>their</em> app, and they confirmed and said that that is correct, and that "Quicken Simplifi is built for your privacy" so support is unable to access accounts and undo things. This is concerning: What if a malicious user got into my account and messed everything up? You're saying support couldn't undo that?</p><p>The "solution" the support agent provided me was to do the "Reset Connection" flow again and "when the "Add Income" and "Add Recurring Transactions" screen appears again, please make sure everything is checked". Guess what? Those screens didn't reappear.</p><p>I'm sure that support is only limited by the tools the development team gives them, but it's disappointing that they couldn't help me with this. It's also disappointing the app's flow differs from the website's flow, and that it could even cause this issue in the first place.</p><p>So, now I'm here, warning everyone to never reset connection using the app, because if you do you're likely to have to redo your entire budget. I've spent the past hour recreating everything, and I think I got it all taken care of.</p>]]>
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        <title>Quicken Classic on iOS won&#39;t open anymore</title>
        <link>https://community.quicken.com/discussion/7970313/quicken-classic-on-ios-wont-open-anymore</link>
        <pubDate>Tue, 20 Jan 2026 03:48:58 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>Troyhome</dc:creator>
        <guid isPermaLink="false">7970313@/discussions</guid>
        <description><![CDATA[<p>I open the app, and the light blue screen with the Quicken logo just sits there like I'm looking at a photo. Zero response. Uninstalled. Reinstalled. Nothing. Zero. Zilch. Been like this for months. </p><span data-embedjson="{&quot;url&quot;:&quot;https:\/\/us.v-cdn.net\/6031128\/uploads\/1VWYXLRLAG91\/img-6358.png&quot;,&quot;name&quot;:&quot;IMG_6358.png&quot;,&quot;type&quot;:&quot;image\/png&quot;,&quot;size&quot;:77961,&quot;width&quot;:1125,&quot;height&quot;:2436,&quot;displaySize&quot;:&quot;small&quot;,&quot;float&quot;:&quot;none&quot;,&quot;downloadUrl&quot;:&quot;https:\/\/community.quicken.com\/api\/v2\/media\/download-by-url?url=https%3A%2F%2Fus.v-cdn.net%2F6031128%2Fuploads%2F1VWYXLRLAG91%2Fimg-6358.png&quot;,&quot;active&quot;:true,&quot;mediaID&quot;:100332,&quot;dateInserted&quot;:&quot;2026-01-20T03:48:36+00:00&quot;,&quot;insertUserID&quot;:10243610,&quot;foreignType&quot;:&quot;embed&quot;,&quot;foreignID&quot;:&quot;10243610&quot;,&quot;embedType&quot;:&quot;image&quot;,&quot;embedStyle&quot;:&quot;rich_embed_card&quot;}">
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        <title>QMac with QMobile: MM transactions inside investment account not showing up in budget</title>
        <link>https://community.quicken.com/discussion/7969963/qmac-with-qmobile-mm-transactions-inside-investment-account-not-showing-up-in-budget</link>
        <pubDate>Sat, 10 Jan 2026 14:26:37 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>Jay Baker</dc:creator>
        <guid isPermaLink="false">7969963@/discussions</guid>
        <description><![CDATA[<p>I am using the current QMac Premiere. I have a Morgan Stanley CashPlus account that has investment options inside QMac. </p><p>When I write a check in that account, QMac correctly shows the amount in my budget. But syncing to QMobile, the account is there, but there's no way to see the check entry NOR does the amount of the check get tracked in the budget display (like it does on the QMac desktop budget.)</p><p>Any ideas?</p>]]>
        </description>
    </item>
    <item>
        <title>Future Transaction Not appearing in Mobile app</title>
        <link>https://community.quicken.com/discussion/7968270/future-transaction-not-appearing-in-mobile-app</link>
        <pubDate>Sun, 16 Nov 2025 11:50:28 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>JohnGW9</dc:creator>
        <guid isPermaLink="false">7968270@/discussions</guid>
        <description><![CDATA[<p>I have several future transactions entered in the desktop app. One of these transactions does not appear in the mobile app. I've reset the cloud several times with no effect. Confusing that the issue only affects one transaction. Ideas?</p><p>[Edited-Readability]</p>]]>
        </description>
    </item>
    <item>
        <title>Significant Issues w/ Mobile Sync on Win 11</title>
        <link>https://community.quicken.com/discussion/7970581/significant-issues-w-mobile-sync-on-win-11</link>
        <pubDate>Thu, 29 Jan 2026 13:05:20 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>jrbrett</dc:creator>
        <guid isPermaLink="false">7970581@/discussions</guid>
        <description><![CDATA[<p>I have tried just about everything, and I end up in update loops that never complete. (Yesterday I let it run for 24 hours before I gave up and killed qw.exe!) I am trying to repair a bad cache, where bank balances are close to double do to a stale or disconnected starting point, etc.  </p><p>I tried to follow the instructions on another recent thread, and I don't see anything like what it shows.</p><p>First, I have turned SYNC OFF. on the mobile tab as my starting place, If it turn it on, it immediately starts to synch and goes into the endless loop. So whatever I need to do, I need to do it before turning SYNC back on.</p><p>Per the instructions, under "Profile" on the Mobile Sync tab, I'm supposed to reset the account. However it only shows the following:</p><span data-embedjson="{&quot;url&quot;:&quot;https:\/\/us.v-cdn.net\/6031128\/uploads\/JH0258IXDKAE\/image.png&quot;,&quot;name&quot;:&quot;image.png&quot;,&quot;type&quot;:&quot;image\/png&quot;,&quot;size&quot;:324882,&quot;width&quot;:2659,&quot;height&quot;:1170,&quot;displaySize&quot;:&quot;large&quot;,&quot;float&quot;:&quot;none&quot;,&quot;downloadUrl&quot;:&quot;https:\/\/community.quicken.com\/api\/v2\/media\/download-by-url?url=https%3A%2F%2Fus.v-cdn.net%2F6031128%2Fuploads%2FJH0258IXDKAE%2Fimage.png&quot;,&quot;active&quot;:true,&quot;mediaID&quot;:100667,&quot;dateInserted&quot;:&quot;2026-01-29T13:01:42+00:00&quot;,&quot;insertUserID&quot;:9967385,&quot;foreignType&quot;:&quot;embed&quot;,&quot;foreignID&quot;:&quot;9967385&quot;,&quot;embedType&quot;:&quot;image&quot;,&quot;embedStyle&quot;:&quot;rich_embed_card&quot;}">
    <span>
        <a href="https://us.v-cdn.net/6031128/uploads/JH0258IXDKAE/image.png" rel="nofollow noopener ugc" target="_blank">
            <img src="https://us.v-cdn.net/6031128/uploads/JH0258IXDKAE/image.png" alt="image.png" height="1170" width="2659" data-display-size="large" data-float="none" data-type="image/png" data-embed-type="image" srcset="https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=300, width=300/6031128/uploads/JH0258IXDKAE/image.png 300w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=600, width=600/6031128/uploads/JH0258IXDKAE/image.png 600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=800, width=800/6031128/uploads/JH0258IXDKAE/image.png 800w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1200, width=1200/6031128/uploads/JH0258IXDKAE/image.png 1200w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1600, width=1600/6031128/uploads/JH0258IXDKAE/image.png 1600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=2000, width=2000/6031128/uploads/JH0258IXDKAE/image.png 2000w, https://us.v-cdn.net/6031128/uploads/JH0258IXDKAE/image.png" sizes="100vw" /></a>
    </span>
</span>
<p>If I "update" the Profile settings, it just goes to my account on the web. There is no dialog box like the one the instructions show.</p><p>If instead, I go to Edit→Preferences from the main menu, this is what I see, which also does not match that screenshot:</p><span data-embedjson="{&quot;url&quot;:&quot;https:\/\/us.v-cdn.net\/6031128\/uploads\/D6RCRPDGHMBU\/image.png&quot;,&quot;name&quot;:&quot;image.png&quot;,&quot;type&quot;:&quot;image\/png&quot;,&quot;size&quot;:161269,&quot;width&quot;:1074,&quot;height&quot;:943,&quot;displaySize&quot;:&quot;large&quot;,&quot;float&quot;:&quot;none&quot;,&quot;downloadUrl&quot;:&quot;https:\/\/community.quicken.com\/api\/v2\/media\/download-by-url?url=https%3A%2F%2Fus.v-cdn.net%2F6031128%2Fuploads%2FD6RCRPDGHMBU%2Fimage.png&quot;,&quot;active&quot;:true,&quot;mediaID&quot;:100668,&quot;dateInserted&quot;:&quot;2026-01-29T13:03:32+00:00&quot;,&quot;insertUserID&quot;:9967385,&quot;foreignType&quot;:&quot;embed&quot;,&quot;foreignID&quot;:&quot;9967385&quot;,&quot;embedType&quot;:&quot;image&quot;,&quot;embedStyle&quot;:&quot;rich_embed_card&quot;}">
    <span>
        <a href="https://us.v-cdn.net/6031128/uploads/D6RCRPDGHMBU/image.png" rel="nofollow noopener ugc" target="_blank">
            <img src="https://us.v-cdn.net/6031128/uploads/D6RCRPDGHMBU/image.png" alt="image.png" height="943" width="1074" data-display-size="large" data-float="none" data-type="image/png" data-embed-type="image" srcset="https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=300, width=300/6031128/uploads/D6RCRPDGHMBU/image.png 300w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=600, width=600/6031128/uploads/D6RCRPDGHMBU/image.png 600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=800, width=800/6031128/uploads/D6RCRPDGHMBU/image.png 800w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1200, width=1200/6031128/uploads/D6RCRPDGHMBU/image.png 1200w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1600, width=1600/6031128/uploads/D6RCRPDGHMBU/image.png 1600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=2000, width=2000/6031128/uploads/D6RCRPDGHMBU/image.png 2000w, https://us.v-cdn.net/6031128/uploads/D6RCRPDGHMBU/image.png" sizes="100vw" /></a>
    </span>
</span>
<p>I have attempted to "sign out" (and answered "yes" to the question), then sign back in and turn SYNC on, but I just go back into the endless update loop. Sometimes the loop times out and I get "Unable to login with this ID" because the system has lost state or something. Other times it just never completes.</p><p>This all used to work until recently. It's never been great, let's be honest, but it has never completely failed to reset.</p><p>Thx.</p>]]>
        </description>
    </item>
    <item>
        <title>Classic version on Windows 11 sync issue</title>
        <link>https://community.quicken.com/discussion/7970238/classic-version-on-windows-11-sync-issue</link>
        <pubDate>Sat, 17 Jan 2026 19:10:49 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>tmsquite98</dc:creator>
        <guid isPermaLink="false">7970238@/discussions</guid>
        <description><![CDATA[<p>For the last three days, I cannot sync to the cloud from my Quicken Classic on Windows 11.  The message says internal error, please try again.   Anyone out there with a similar issue?  Version R65.29</p><p>[Edited-Readability]</p>]]>
        </description>
    </item>
    <item>
        <title>&quot;To continue, sign in again&quot; error on mobile app</title>
        <link>https://community.quicken.com/discussion/7969378/to-continue-sign-in-again-error-on-mobile-app</link>
        <pubDate>Sun, 21 Dec 2025 18:23:03 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>System</dc:creator>
        <guid isPermaLink="false">7969378@/discussions</guid>
        <description><![CDATA[<p>This discussion was created from comments split from: </p><p><a href="https://community.quicken.com/discussion/7968270/future-transaction-not-appearing-in-mobile-app/" rel="nofollow noopener ugc">Future Transaction Not appearing in Mobile app</a></p><p>.</p>]]>
        </description>
    </item>
    <item>
        <title>Manually changing category budget amount on Mobile</title>
        <link>https://community.quicken.com/discussion/7968935/manually-changing-category-budget-amount-on-mobile</link>
        <pubDate>Sat, 06 Dec 2025 17:05:33 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>tucker</dc:creator>
        <guid isPermaLink="false">7968935@/discussions</guid>
        <description><![CDATA[<p>Does anyone else notice that if you scroll down through your budget categories and then try to update the budget amount, the selected category moves to the bottom of the screen and behind the pop-up keypad?  When you try to scroll the category back into view (to above the keypad), the keypad disappears and begin again (and again).</p><p>I would like to simply see what I am typing when I update the category budget, but I can’t find a way to enter the numbers and see what I’m typing at the same time.</p><p>btw..this was on an iphone</p>]]>
        </description>
    </item>
    <item>
        <title>how to correct error</title>
        <link>https://community.quicken.com/discussion/7968832/how-to-correct-error</link>
        <pubDate>Wed, 03 Dec 2025 21:23:50 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>ranamaska</dc:creator>
        <guid isPermaLink="false">7968832@/discussions</guid>
        <description><![CDATA[<p>using app for mac on iPad and iPhone —</p><p>"Connectivity error: Swipe to fix"</p><p>enter credentials (for affected account) done</p><p>"authentication failed try again." repeat, repeat, repeat - give up!</p><p>help!</p>]]>
        </description>
    </item>
    <item>
        <title>Investment account not syncing with desktop</title>
        <link>https://community.quicken.com/discussion/7968601/investment-account-not-syncing-with-desktop</link>
        <pubDate>Thu, 27 Nov 2025 02:14:40 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>ralphf</dc:creator>
        <guid isPermaLink="false">7968601@/discussions</guid>
        <description><![CDATA[<p>One of my investment accounts in the mobile app has a fund in it I actually don't have, it's correct in the desktop app.  I have reset my cloud data multiple times to no avail. It's adding a million dollars to my funds value. Any ideas?</p>]]>
        </description>
    </item>
    <item>
        <title>Splits entered on Mobile app do not sync to Desktop</title>
        <link>https://community.quicken.com/discussion/7968641/splits-entered-on-mobile-app-do-not-sync-to-desktop</link>
        <pubDate>Sat, 29 Nov 2025 02:00:20 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>Steve McKeever</dc:creator>
        <guid isPermaLink="false">7968641@/discussions</guid>
        <description><![CDATA[<p>I enter splits on a transaction to show different categories on Quicken Mobile for iPhone (latest version) then open Quicken (version R64.35, Build 27.1.64.35) on my PC and sync.  The transaction shows up in the Desktop version, but none of the splits and there is no category at all listed for the transaction.  How about fixing this, Quicken, or tell me how to fix it if I am doing something wrong!</p>]]>
        </description>
    </item>
    <item>
        <title>Uncategorized TRX on Mobile when already categorized on desktop</title>
        <link>https://community.quicken.com/discussion/7967343/uncategorized-trx-on-mobile-when-already-categorized-on-desktop</link>
        <pubDate>Tue, 21 Oct 2025 15:32:55 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>Elaine2</dc:creator>
        <guid isPermaLink="false">7967343@/discussions</guid>
        <description><![CDATA[<p>Is there a solution or an answer as to why— mobile TRX are often marked as uncategorized. Not all but some.</p><p>I don't use the mobile app because of this</p><p>Would primarily like to generate a quick report on the mobile app to indicate how much I have spent on a particular category, like food or dining out.</p><p>Otherwise, the mobile app is mostly useless to me.</p><p>Thanks in advance for any replies. </p>]]>
        </description>
    </item>
    <item>
        <title>Doesn&#39;t Sync Investments on Quicken Exit</title>
        <link>https://community.quicken.com/discussion/7968146/doesnt-sync-investments-on-quicken-exit</link>
        <pubDate>Thu, 13 Nov 2025 00:06:41 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>Mike Wilson</dc:creator>
        <guid isPermaLink="false">7968146@/discussions</guid>
        <description><![CDATA[<p>Stopped asking to sync on exit and not syncing investments</p>]]>
        </description>
    </item>
    <item>
        <title>apostrophe in payee name on mobile is lost on sync to Windows desktop</title>
        <link>https://community.quicken.com/discussion/7967277/apostrophe-in-payee-name-on-mobile-is-lost-on-sync-to-windows-desktop</link>
        <pubDate>Sun, 19 Oct 2025 18:42:12 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>Q97</dc:creator>
        <guid isPermaLink="false">7967277@/discussions</guid>
        <description><![CDATA[<p>If I enter a credit card transaction on mobile (iOS, Quicken app 7.8.0) using a new payee name with an apostrophe, the apostrophe is not present on Quicken Windows Deluxe (R64.30) after a sync. For example, I enter a transaction on mobile with a new payee of, say, "Tom's Inn", when this syncs to the desktop, the payee becomes "Toms Inn" on the desktop. This credit card account is not connected for syncing with a bank; the only sync is between mobile and the desktop. This is not a new issue, as I've noticed it for more than a year.</p>]]>
        </description>
    </item>
    <item>
        <title>Account balances incorrect</title>
        <link>https://community.quicken.com/discussion/7967250/account-balances-incorrect</link>
        <pubDate>Sat, 18 Oct 2025 18:45:18 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>schmieg</dc:creator>
        <guid isPermaLink="false">7967250@/discussions</guid>
        <description><![CDATA[<p>I have two credit card accounts that will not show the correct balance due in Quicken Mobile (Android). The desktop shows the correct amounts. I have reset cloud data, removed the affected accounts from sync and again reset cloud data then restored them, and I have created a dummy file and removed the original file from the cloud and then created a new cloud copy of the original file and I have uninstalled and reinstalled Quicken Mobile. Validating the file on the desktop shows no problems. All other credit card, checking and investment accounts in the file show correctly on both the desktop and mobile. Only those two accounts are off. Both indicate an amount on the oldest entry showing an adjustment which is the amount of the error. Does anyone have an idea of how to correct this very irritating problem?</p><p>Thanks for putting up with my rant.</p>]]>
        </description>
    </item>
    <item>
        <title>Merged: The Quicken budget on mobile displays inaccurate information.</title>
        <link>https://community.quicken.com/discussion/7966869/merged-the-quicken-budget-on-mobile-displays-inaccurate-information</link>
        <pubDate>Mon, 06 Oct 2025 22:27:04 +0000</pubDate>
        <category>Errors and Troubleshooting (Mobile)</category>
        <dc:creator>Gabriel21</dc:creator>
        <guid isPermaLink="false">7966869@/discussions</guid>
        <description><![CDATA[This discussion has been <a rel="nofollow" href="https://community.quicken.com/discussion/comment/20513937#Comment_20513937">merged</a>.]]>
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