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Voya 401(k) One Step Update No Longer Working

Unknown
Unknown Member
edited January 2019 in Investing (Windows)
I am using Quicken 2016 Rental Property Manager Release R10 (25.1.10.1).  I have a Voya 401(k) through my company, Vencore.  Voya has recently changed its log in methodology, resulting in the Voya Login ID and PIN no longer working for One Step Update.  I have input the new username and password in the Login ID and PIN fields to no avail.  I have tried other variations using [email protected][email protected], etc., all to no avail.  Therefore, I request either new instructions for setting up Voya accounts, or I request a Quicken update that ensures that the One Step Update for Voya 401(k) accounts works with the new Voya account access methodology. 

Comments

  • NotACPA
    NotACPA SuperUser, Windows Beta Beta
    edited October 2018
    Not entirely sure which Voya entity you're referencing (probably, Institutional), but here's the info for all of them.

    11995    11995    11995    Voya Financial Advisors, Inc.    http://voya.com/    800-356-2906    http://voya.com/    ACTIVE    ACCOUNTINFO,INVESTMENT&DIRECT                   NOT_QBP    NA

    08857    08857    08857    Voya Financial Partners, LLC    https://www.voyaretirementplans.com    ING Website   www.INGRetirementPlans.com    https://www.voyaretirementplans.com    ACTIVE         401K&WEB-CONNECT              NOT_QBP    NA

    10887    10887    10887    Voya Institutional Plan Services    http://foremployers.voya.com/retirement-plans/institutional-plans    Call Your Plan Information Line    http://foremployers.voya.com/retirement-plans/institutional-plans    ACTIVE    ACCOUNTINFO,401K&DIRECT    401K&WEB-CONNECT    

    If, indeed, Institutional, note the message that I've highlighted.
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • Unknown
    Unknown Member
    edited November 2018

    Try this:

    Choose the Tools menu > Online
    Center.

    Hold down CTRL+SHIFT on your
    keyboard and click Contact Info (at the top of the window) with your mouse.

    In the dialog box that is
    displayed, select the problem account from the drop down menu.

    With the account selected, check
    the box for Financial Institution
    Branding and Profile
    and click on the Refresh
    button.

  • Unknown
    Unknown Member
    edited January 2017

    Try this:

    Choose the Tools menu > Online
    Center.

    Hold down CTRL+SHIFT on your
    keyboard and click Contact Info (at the top of the window) with your mouse.

    In the dialog box that is
    displayed, select the problem account from the drop down menu.

    With the account selected, check
    the box for Financial Institution
    Branding and Profile
    and click on the Refresh
    button.

    I too am experiencing this issue. I upgraded from Quicken 2015 to 2017 in an attempt to address the problem but no change. I removed and then re-added my Voya account and still no change. I then performed the steps you described above and still no change: Quicken responses with error OL-332-A "Your login information in Quicken is incorrect."
  • Unknown
    Unknown Member
    edited January 2017

    Wanted to report that I was having the same issue since VOYA updated their login process including our passwords and found the solution on another thread.   for some odd reason, had to do with capital letters.

    used to able to login before as   [email protected]  (only capital was first letter of company)

    now for it to work, had to change the login to [email protected]  

    hope this helps someone.

  • Unknown
    Unknown Member
    edited November 2018
    Yes, I got it to work. I kept my same userid, but changed it to all caps. Then, in Quicken I updated my account name to all caps "[email protected]". That fixed it.
  • Unknown
    Unknown Member
    edited January 2017

    Try this:

    Choose the Tools menu > Online
    Center.

    Hold down CTRL+SHIFT on your
    keyboard and click Contact Info (at the top of the window) with your mouse.

    In the dialog box that is
    displayed, select the problem account from the drop down menu.

    With the account selected, check
    the box for Financial Institution
    Branding and Profile
    and click on the Refresh
    button.

    This did not work.  I suspect that while Voya is continuing to transition its online access the Quicken access will not work. 
  • Unknown
    Unknown Member
    edited January 2017
    Problem solved!  The issue was that my username was vacated when I updated my security (and could only log in with my E-mail address).  I logged into Voya, went to User Preferences -> Username, and noticed the username was blank.  I typed in my username and password and hit enter, at which point the system stated that the username was updated and that I must log off.  I logged off and logged in with my username.  Then I went to Quicken and entered my [email protected] and password for Voya in the password vault, and I successfully ran the one-step update.  Yay!
This discussion has been closed.