So do you provide private "ZOOM BASED" video conferencing consulting for debugging Quicken (my file began circa 2000)?
No, and even though I'm a Quicken-designated SuperUser, you shouldn't trust me or anyone else here with that type of access to your info.
Q themselves, however DO provide such support, via the SUPPORT link at the top of this page.
Contact Q support and they can instruct you in how to turn on video-sharing were they can SEE, but not Touch, your Quicken.