Maybe...
What I would do is first create a new file and download from TIAA-CREF and see if it works or it leads to a fix that you could apply to your current data file.
This way, if it still doesn't work, you haven't lost your production file.
Hi Steven,I'm sorry for the trouble you are having matching the totals of your TIAA-CREF accounts in Quicken, with your investment accounts. To help us provide the most appropriate response, please let us know which Quicken product (QWin or QMac) and what version (2016, 2017, etc.) you are using. Also, are you using the US version of Quicken or Quicken Canada?Thanks,Dave