Sometimes a pictureis worth a thousand words ...
Can you pleasecapture one or more images of the parts of your Quicken screen showing theissue, redacted as necessary to protect your privacy but annotated to describethe situation, and attach the image(s) here?The Windows Snipping Tool (available with Windows 7 and up) can be used tocapture a partial screen image and save it to a file. Microsoft Paint can be used to annotate theimage.To take a screenshot in Mac please see https://support.apple.com/en-us/HT201361Please create image files of type PNG, JPG or BMP only. To attach the image here, start composing your reply. At the bottom of the textentry window you'll see a row of icons beginning with B I U SClick the camera icon (not the video camera icon). It will allow you to selectand upload the captured image file from your computer. The captured image willbe inserted at wherever the cursor is located in the text.