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Quicken finds "additional accounts"

Unknown
Unknown Member
edited June 2018 in Investing (Mac)
Whenever I download transactions Quicken for Mac 2017 "finds" 3 "additional" accounts that it wants me to choose to add or ignore.  These accounts are already included, so I always say "ignore" but they come up again the next time.  How can I get it to stop thinking I have "additional" accounts?

Comments

  • John_in_NC
    John_in_NC SuperUser, Mac Beta Beta
    edited April 2017
    How exactly are you downloading transactions? You should not be getting new account discovery each time.
  • Unknown
    Unknown Member
    edited April 2017
    I click on the update circle in the upper left corner. I totally agree that I shouldn't, but I do.
  • John_in_NC
    John_in_NC SuperUser, Mac Beta Beta
    edited April 2017

    I click on the update circle in the upper left corner. I totally agree that I shouldn't, but I do.

    Thanks. I wanted to confirm that you are updating your accounts in a normal fashion.

    This is an very unusual situation, and it is doubtful that a fellow user can provide any assistance to resolve it.

    I suggest you reach out to official Quicken support. They might have more insight as to what is going on with your bank:

    https://www.quicken.com/support#contact-support
  • Unknown
    Unknown Member
    edited April 2017
    Thank you for the link. I contacted them today and got it fixed.
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