Mutual Funds not found.

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BBBob
BBBob Unconfirmed ✭✭
edited December 2018 in Investing (Windows)
This is a re-post of an unsolved problem. I have re-posted this as it has been " archived and closed" by Quicken but not solved.

I am trying to add 3 new Canadian Mutual Funds that I have recently acquired. They are all CI Investments. They are not available from the drop down box in the Investing tab. I have added them manually however they will not update "No new quotes or investing headlines were downloaded.....". They are CIG71004, CIG71006 and CIG71009. Using Quicken Canada H&B 2015, R6, 24.1.6.6 Windows 10.

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  • mshiggins
    mshiggins SuperUser ✭✭✭✭✭
    edited October 2017
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    Are the funds index funds?

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the Quicken Windows FAQ list

  • BBBob
    BBBob Unconfirmed ✭✭
    edited November 2018
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    They are on the TSX index, if that is the question that you are asking.
  • Unknown
    Unknown Member
    edited November 2017
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    Same problem with H&B 2016.  Out of 50 funds, that is the only one I cannot update through quicken. All my other funds are entered the same way, Fund type = Mutual Fund and Exchange = Mutual Fund. Only this one cannot be found. See attached screenshots . It finds CIG3322 without problem, but nothing on CIG71004

    image

    image
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  • BBBob
    BBBob Unconfirmed ✭✭
    edited November 2018
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    Pop.
    Thanks for the screen shots. It is EXACTLY like mine. Still no resolution for CIG71004, CIG71006 and CIG71009. They are NOT on the Cannex listing (that I could find). I have emailed them but have not received a response. https://web.tmxmoney.com/funds-ca-quote.php?qm_symbol=cig71009
  • Unknown
    Unknown Member
    edited November 2017
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    BBBob, will let you know if and when I succeed...
  • Unknown
    Unknown Member
    edited December 2017
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    Pop,
    I emailed cannex at cannex dot com and explained that the 3 Mutual Funds were missing. I received an almost immediate response stating that they would add the funds shortly. Give it a try for your missing funds.
  • BBBob
    BBBob Unconfirmed ✭✭
    edited November 2018
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    Pop,

    I emailed cannex at cannex dot com yesterday and explained that there were 3 missing funds that I was using. I received an almost immediate response from them and that they would be adding them to their list shortly. Give it a try.

    BBBob
  • BBBob
    BBBob Unconfirmed ✭✭
    edited November 2018
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    I cannot believe it. After months of waiting for Quicken to address this, it was solved within 1 day of an email to Cannex. It is now updating.
  • Unknown
    Unknown Member
    edited December 2017
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    Wow, Tested it this morning and you are right, You got it fixed. Fantastic.

    Thanks a lot for getting it to the right place..
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