Problems downloading from American Funds Website

Unknown

Since the change over 2 months ago, Quicken 2017 Home and Business (ver R15 Build 26.1.15.5)  no longer downloads any financial data from the American Funds website, it just states that the login data (error OL-332-A) is wrong which is not the case.  What is the best way to submit this problem to get it corrected?  https://www.americanfunds.com

UKR

If you haven't done
so already, I'd say it's time to contact Quicken Support via Chat or Phone and
request help with this Online banking issue.

Quicken Support link:

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Unknown

Hi William,

I’m sorry for the trouble you are having with this error. There is a 15500error that is returned by a Direct Connect financial institution as OL-332-A error in Quicken, whichtranslates to:


"Quicken wasunable to update your accounts because the customer ID or password entered wasrejected by your financial institution. Verify the information you entered is correctand try again. If the error continues, additional information isavailable."


The description of this error is:


“The financial institutionsserver returned an OFX response containing an OFX error 15500. The user enteredan invalid user ID or password. Ensure that the customer ID in Account Overviewand the password entered are correct."


To resolve this, follow the instructions in this article from theQuicken Knowledge Base:


Message When Using Online Services: OL-332

• http://quicken.intuit.com/support/help/GEN82232

If you're still having a problem with this error in Quicken afterfollowing these instructions, please contact your financial institution forassistance in correcting the information for your accounts on their servers. Wecannot resolve this, as we do not have access to their servers or your accountinformation held on them, in order to correct the login credentials they arerejecting as Invalid.


If this information doesn’t answer all of your questions, please comment below so we can help you get the answers you need, as quickly as possible.

To help other users who may be having a similar problem, please select the blue LIKE button at the top of this post, if this information was helpful and resolved the issue.

I hope this helps,
Dave

Unknown

Dave:

The solutions you describe above are not the problem.  This problem because either Quicken changed how they are sending the data or American Funds changed the web site so Quicken no longer works with the web site.  I had this site working for the last several years and error just started happening out of the blue without me changing anything in quicken or on the American Funds website.  I have logged into the American Funds website with my credentials several times without issue since.  As a result, this is a quicken programming issue in how it deals with that website.

Unknown

It appears that you have been using Express Web Connect.  The preferred way is to use Direct Connect if American Funds supports it.

Quicken Dave or UKR: Please step and issue the change to Direct Connect instructions if you think that will help. 

I promise I will have them on hand next time this comes up.

Unknown

I apologize for being a pain, but nothing you have provided above helped my situation.  Furthermore, I have been a quicken user for over 20 years and have been downloading data from American Funds with Quicken for at least the last 5 years.  Furthermore, I changed nothing in my password vault and I didn't change anything at the American Funds website and have logged into the website several times since this problem started.  The only change the change that occurred in September when everything stopped working is a quicken update related to your separation from Intuit.  Logic only concludes that the problem I am experiencing is the result of something quicken changed.  I would request this be elevated if at all possible because I have experience this problem twice before with another financial institution.  Thanks for your time. 

Unknown