QWin 2018: Crash when updating securities in broker online account
When I trap in MSDEV, I find only this:
Unhandled exception at 0x771CA849 (ntdll.dll) in qw.exe: 0xC0000374: A heap has been corrupted (parameters: 0x77205910)
I'm surprised such unhandled exceptions can persist in this software. Anyone else report this?
Comments
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To be able to give
you a correct answer, we need to know what version, feature level and release
of Quicken you are using. An answer
given for one product may not apply to the other.Which version of
Quicken do you have: Quicken Mac or Quicken for Windows?If Quicken for
Windows,- Do you have the US or the
Canadian version? - Which feature level do you
have?
US (up to 2017): "Starter Edition", "Deluxe",
"Premier", "Home & Business", "Rental
Property Manager"
US (as of 2018): "Starter Edition", "Deluxe",
"Premier", "Home, Business & Rental Property
Manager"
Canadian: Cash Manager, Home & Business - What version (year 20xx) and
release level do you have?
Click Help / About Quicken (Mac: Quicken / About Quicken) to
determine year/version and release.
What version of
Windows or Mac OS are you using?Please provide more
details about your Quicken data file.I'd like to know if
you have account registers with > 10,000 transactions.Also, how many securities do you have in your data file?
And I'd also like to
see the "File Information" window
(See below)
About file size and number of transactions:
You can find out how
many transactions you have in your data file by doing this:
- Click Tools / Account List. This should tell you how many transactions you
have in each of your accounts in an optional column, "# of
Transactions".
If this column is not shown in the Account List, click the Options button at
the bottom of the Account List window, then click "Number of
Transactions" to add the column.
- Click Help in the
Menu Bar. CTRL+click About Quicken and it'll give you a File Information box.
Please capture an image snapshot of this File Information box and attach it
here.
The Windows Snipping Tool (available with Windows 7 and newer) can be used to
capture a partial screen image and save it to a file of file type PNG, JPG, or
BMP.
To attach the image
here, start composing your response. At the bottom of the text entry window
you'll see a row of icons beginning with B I U S
Click the camera
icon (not the video camera icon). It will allow you to select and upload the
captured image file from your computer. The captured image will be inserted at
wherever the cursor is located in the text.0 - Do you have the US or the
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Current version: Quicken Premier, 2018, version R3, Build 27.1.3.1 The same symptoms also occurred with my prior version, Quicken 2015 Premier
When looking at the account list, the number of transactions in my Investment accounts is under 100 for most and 630 for the largest. The total # transactions over all accounts (of all types) is ~39k.
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Chances are you are having problems with a damaged Price History.
Validate
your Quicken data file. It may have become damaged over time or if you ever had
crashes, hang-ups or loops while running Quicken. Repeated crashes may
eventually render a data file "broken beyond repair".
Please run this procedure, skipping no steps:
- Make a copy of your data file: Click File / File Operations / Copy. Do not change any Copy Option settings. Save
file under a new name in same folder as current Quicken data file. (The Copy process appears to be performing a
record-by-record copy of the data file and not just a simple binary image copy.
This has been reported as recovering some otherwise not repairable
files)
- Open the copied file in Quicken.
- Click File / File Operations / Validate and Repair. Click "Validate
File", "Rebuild investing lots" and "Delete investing price history", check to make sure the
copied file is being validated, click OK. Let it run.
- Fix any errors logged as not repaired by Quicken.
- Now close and restart Quicken using this new file and try your failing action
again. If it works, keep using the new file and abandon the old one.
If that doesn't resolve the issue, you may have no recourse but to restore your
Quicken data file from a Manual or Automatic Backup taken prior to the problem
first occurring, if necessary going back to older backups until you find a file
that does not exhibit these symptoms.
https://www.quicken.com/support/how-backup-or-restore-your-quicken-data0 -
Thank you i had this same issue and steps above resolved it3
