Fidelity NetBenefits 401k - cash balance issue on Quicken Mac 2018

Unknown

Just migrated to QMac 2018 after years of using window version. All is well except on Fidelity NetBenefits 401(k) account. 

I've got a paycheck split which transfers the cash in to the account. This adds cash to the 401(k) account in Quicken.

I've got DirectConnect to Fidelity which downloads all Buy transactions. They all get added ok, but do not reduce the cash (no cash out). 

I've got another 401(k) account which works fine (cash in from paycheck and cash out on Buy). 

Fidelity works fine on QWin2017.

Amy ideas?

Unknown

Here's an example of a problem transaction from Fidelity:


Here's an example of a transaction from ADP -- which works correctly and takes cash out of the account:


I don't see anything fundamentally different. ADP does come in WebConnect where Fidelity is direct (but again, same as it was on QWin without issue).

Thanks.

Unknown

Roy BY said:

Here's an example of a problem transaction from Fidelity:


Here's an example of a transaction from ADP -- which works correctly and takes cash out of the account:


I don't see anything fundamentally different. ADP does come in WebConnect where Fidelity is direct (but again, same as it was on QWin without issue).

Thanks.

Hopefully got it this time. Here's an example of a transfer in from checking (where the paycheck split is), and one Buy from Fidelity. (I blocked out company name for privacy reasons)

But note, all transactions have this issue. All transactions don't have a cash out. On the 401(k) account that works right (ADP), there are $$s coming out in the Cash Out column - just not on Fidelity.

Unknown

Roy BY said:

Here's an example of a problem transaction from Fidelity:


Here's an example of a transaction from ADP -- which works correctly and takes cash out of the account:


I don't see anything fundamentally different. ADP does come in WebConnect where Fidelity is direct (but again, same as it was on QWin without issue).

Thanks.

I appreciate it. I've dealt with multiple 401(k)s and other investment accounts in Quicken over 10+ years and never this issue. Mac, however, is a new one. I'm going to after a backup, try to write the fidelity account and start over to see what happens. I'll definitely post back updates.

Unknown

OK. I'm not sure what happened, but it looks fixed.

Here's what I did...
1) Completely deleted the account and started over -- that didn't seem to do anything. Next...
2) I went to one of the paychecks with the automatic transfer to see if something is wrong there, but it wasn't, so I just clicked save without any changes. I was them prompted as follows...

"Account 401(k) does not currently contain a cash balance. Are you sure you want to transfer the funds to this account?"

I said... "Allow Transfer". Suddenly all my buy transactions populated with "cash out" $$s. 

So my theory here is that this is something funky in the migration from QWin to QMac. Probably something with the repeating paycheck split not correctly transferring or something. Just a theory.

Now I'm going to wait for the next paycheck to hit / next buy to happen and see if everything continues to populate correctly.

John_in_NC

Roy BY said:

OK. I'm not sure what happened, but it looks fixed.

Here's what I did...
1) Completely deleted the account and started over -- that didn't seem to do anything. Next...
2) I went to one of the paychecks with the automatic transfer to see if something is wrong there, but it wasn't, so I just clicked save without any changes. I was them prompted as follows...

"Account 401(k) does not currently contain a cash balance. Are you sure you want to transfer the funds to this account?"

I said... "Allow Transfer". Suddenly all my buy transactions populated with "cash out" $$s. 

So my theory here is that this is something funky in the migration from QWin to QMac. Probably something with the repeating paycheck split not correctly transferring or something. Just a theory.

Now I'm going to wait for the next paycheck to hit / next buy to happen and see if everything continues to populate correctly.

Regarding conversion, I question if this has something to do with the Transfer:[Account Name] that QWin uses as a category to show transfers, and Mac just recently added in doing it that way. But, it still doesn't work on investment accounts. (Those still have to use the transfer column.) And, by fussing with the linked transfer feature in the paycheck, it then setup the transfer correctly. But, that doesn't explain everything. . . 

Unknown

Yes, I would say the ultimately the problem is that the Buy didn’t automatically have a cash out. It should be automatic and always.

Unknown

I converted from Q Win to Mac last year.  I have had the same issues.  Q Mac appears to not be able to handle [account link] transfers like Q Win did.  I get an escalating cash balance as do you.  I changed the account link transfer to the generic transfer and I no longer get the cash balance.  Certainly this will affect a budget report.  Certainly not a perfected software.