quicken 2016 no longer printing checks

here I go again. I am using quicken 2016 home and business on windows 10. a few weeks ago I was able to print checks, and yesterday I can't. I checked for updates and I have the most up to date version. I can print my ledger and reports but can't print checks. I have the same printer setup for all of my printing in quicken. I checked the print queue and it is empty, so nothing is jamming it up. I get no error message(s). it goes through the process of printing the checks, updates the ledger and the next check number, but nothing happens at the printer. restarted computer as well as printer and the same result, reports print but no checks print.

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