What is the exactrelease number for your version of Quicken?If clicking on Help / About Quicken does not show one of the following you aremissing required software updates and the required Intuit ID to Quicken IDconversion:
Quicken US version:
-2015 ... Release R16.1 *, https://www.quicken.com/support/quicken-2015-windows-release-notes-updates-and-mondo-patch- 2016 ... Release R14.12 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch- 2017 ... Release R15.13 *, https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch- 2018 ... Release R 5.20 *, https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windows
Quicken Canadaversion:
-2015 ... Release R 6 *, https://www.quicken.com/support/quicken-2015-windows-release-notes-updates-and-mondo-patch- 2016 ... Release R 7 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch- 2017 should have updated to 2018 already- 2018 ... Release R 3.12 *, https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windowsQuicken Canada users: Do not download the first set of patch or Mondo Patchfiles in the above links. They apply to Quicken US users only. Instead, scrolldown the webpage to the Quicken Canada section and download that file. For 2015and 2016 it may be hiding behind a clickable word "here".
( * minimum requiredrelease number, may be higher, subject to change without notice)
Please do this evenif you are on the latest release already:Locate the US or Canada Mondo Patchfile applicable to your version of Quicken in the links above.Download it and save it to disk. Temporarily disable your Antivirus software for the entire duration of the nextstep: - Open the Downloads folder. Right-click the downloaded patch file. Click"Run as Administrator" to execute the installation program.This will replace any Quicken software modules with a known consistent releaselevel and, hopefully, eliminate any software corruption or errors duringinstallation as a cause of this issue.