Voya Institutional Sync with Quicken

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Had the typical problem syncing Quicken (2017) with Voya. Online instructions at Voya were either out of date or not available.  I called and they instructed me to do this - and it solved my problem:

Your user name is whatever your website user name is AND @ [your plan name].  For example, if you work for Aetna, and your user name is your email, the Quicken login would be: John.Doe@gmail.com@Aetna.   If your user name is not an email, use it and the @[plan], so JDoe123@Aetna.  If you work for Booz Allen, it'll be username@ECAP

Then use your regular online password.

Worked like a charm!

Unknown

Thank you.  I have trying to figure this out for months.  Voya's website says to enter your SSN@[your plan name].  They neglect to mention to substitute your [user name] if you have updated your log in credentials.

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Bryan Schmiedeler