Reinvest Dividend transaction still not working correctly in Quicken Mac v5.5.6

Unknown

I have two transactions, one showing Dividend Income and the other a Reinvest Dividend transaction.
The Cash balance is updated correctly in the Dividend Income transaction.
However, in the Reinvest Dividend transaction, the cash balance is not reduced as it should be.

While examining the  Reinvest Dividend transaction, I see that that the Cash amount is contained in the transaction but Quicken does NOT show it in the Cash Out column.

I have reported this problem twice but I don't know if Quicken acknowledges the problem and is doing anything about fixing it.  See attached screenshots



The Dividend Income transaction increases my Cash balance but the Reinvest Dividend transaction does not correspondingly decrease the cash balance. 

Here is the information that is in the Reinvest Dividend transaction:

Unknown

Rick,

These are not manually entered transactions.  These are transactions downloaded from Charles Schwab.  I am not the one who is choosing the transaction type.

If the Reinvest Dividend transaction is cash neutral, why is there a separate Dividend Income transaction?

In this example, the Dividend Income transaction was posted on 2/28/2018 and the Reinvest Dividend transaction happened on 3/1/2018.  If Charles Schwab called it a Reinvest Dividend transaction, I am not prepared to manually go in every time and change it to a Buy transaction.

Help me if I am wrong.  It is between Quicken and a big brokerage house like Charles Schwab to make sure the encoded transaction types are correct.  I cannot be editing automatically downloaded
transactions

Here are these same transactions as they appear at Charles Schwab.  The dividend of $108.34 received on 2/28 was used to purchase additional shares on 3/1 leaving my net cash balance unchanged.

But as the transactions are imported into Quicken, I am left with a net increase in my cash balance.

Unknown

Rick,

These are not manually entered transactions.  These are transactions downloaded from Charles Schwab.  I am not the one who is choosing the transaction type.

If the Reinvest Dividend transaction is cash neutral, why is there a separate Dividend Income transaction?

In this example, the Dividend Income transaction was posted on 2/28/2018 and the Reinvest Dividend transaction happened on 3/1/2018.  If Charles Schwab called it a Reinvest Dividend transaction, I am not prepared to manually go in every time and change it to a Buy transaction.

Help me if I am wrong.  It is between Quicken and a big brokerage house like Charles Schwab to make sure the encoded transaction types are correct.  I cannot be editing automatically downloaded
transactions

Here are these same transactions as they appear at Charles Schwab.  The dividend of $108.34 received on 2/28 was used to purchase additional shares on 3/1 leaving my net cash balance unchanged.

But as the transactions are imported into Quicken, I am left with a net increase in my cash balance.

Quicken has ZERO control how transactions are downloaded into Quicken.

Apparently, you'll need to manually add the buy transactions...or edit the transactions to reinvest dividends...in Quicken.

Suggest you call Schwab and complain to them.  They are the ones transmitting the transactions to Quicken as a dividend.

You may download a .qfx/.ofx file from Schwab, open it in a text editor and see how Schwab sends the transactions. 

Unknown

Rick,

I am using Quicken Mac V5.5.6 (not Windows).

The screenshot in my second post is from the Charles Schwab website.  My original post screenshots from the Quicken Mac register shows both the transactions

Unknown

Here is the Dividend Income transaction:




And here is the Reinvest Dividend transaction for the same dividend

Unknown

While the share balance is correct, my Cash balance keeps on increasing with each such transaction pair.

Unknown

Hello Rick,

Thank you for examining this problem closer.  I switched from Quicken Win to Mac in December 2017.  Till that time I had no problems with downloaded Schwab transactions.  It is hard for me to imagine that they suddenly changed the way they reported these transactions.

As you instructed, I looked at the OFXlog.txt file.  I searched for the two transactions that we have been talking about and I am attaching the relevant portion of that OFXlog file.

As an end user, I cannot decode the syntax of this file.  However, I see the two transactions with the amount $108.34.
One is encapsulated within . <INCOME> ........ </INCOME>
and the other within .  <INVBUY> ...........</INVBUY>

So I don't know whether Charles Schwab can be blamed for providing an incorrect transaction type.

At any rate, the details are beyond my pay grade and I will let you experts figure it out and tell me what to do next.

There are many transactions in 2018 that look exactly like this pair I used as an example.  I don't want to go willy nilly changing all REINV DIV transactions to BUY


Thank you for your help....Pathy

Unknown

Rick,

I have been able to narrow down this problem further.  I will gather more debug material for you tomorrow morning.

Thanks for following up.
Pathy

Unknown

Rick,

I have gathered a bunch of debug material but I don't know how I can send them to you; a screen shot of my register, the full OFXlog.txt file and a Word document where I have extracted relevant portions of the OFXlog and provided annotations to help Quicken engineers debug this problem.  Please advise

Pathy

P.S.  I can put them all inline here but I am afraid the color highlighting will be lost.  Is there no way for me to attach a Word file?

Unknown

Rick,
Here is my Account Settings screen.



I am just in the process of writing to the Office of the President.  Quicken Premium Support is unfortunately not what it is touted out to be.

If you can get someone technical at Quicken to call me, that would be really great.  I can give them all the debug information I have collected.

Thanks,
Pathy .(phone number redacted)

Unknown

Will do.  Thanks Rick.

Unknown

After much hassle, someone from Quicken has agreed to call me tomorrow.
This is definitely a bug in the Mac version since the Windows version handles the same transactions correctly.

Unknown

Pathy

I have this same exact problem.  I just got off the phone with Quicken Support and was told it is a Schwab problem and to contact them.  I told them of your dialog with RickO but she blew me off and wouldn't listen.  So, just wondering where you ended up on this issue?  Did you get any better answer from Quicken?  Did you talk to Schwab?  Are you doing a manual workaround to change the transaction type or enter an adjustment transaction to achieve a correct cash balance?  Hoping you found a way to deal with this, would appreciate very much hearing where things stand.  Thank you.  Bernie Howard