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Old security sold years ago appears in investments list with false shares but the security detail s

unknown

An old security sold years ago appears in my investments list with erroneous shares (which should be zero) but the security detail shows no transaction history so I cannot correct it. I have tried Validate to no avail. How can I fix this?

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UKR

Sometimes a picture
is worth a thousand words ...

Can you please capture one or more images of the parts of your Quicken window
showing the issue, sensitive information blacked out as necessary to protect
your privacy but annotated to describe the situation, and attach the image(s)
here?

The Windows Snipping Tool (available with Windows 7 and up) can be used to
capture a partial screen image and save it to a file. Microsoft Paint can be used to annotate the
image.

https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots

To take a screenshot in Mac please see https://support.apple.com/en-us/HT201361

Please create image files of type PNG, JPG or GIF only.

To attach the image here, start composing your reply. At the bottom of the text
entry window you'll see a row of icons beginning with B I U S

Click the camera icon (not the video camera icon). It will allow you to select
and upload the captured image file from your computer. The captured image will
be inserted at wherever the cursor is located in the text.

Also
need to know what version and release of Quicken you are using. You must be on
the latest release (patch) level for your supported Quicken version. If you're
missing patches, update your software first.

unknown

I am using Outlook 2016 Premier, the latest Release. R14.12.

Three screenshots with notes are attached below. All three screenshots are of the same Security Detail View except that the chart view selected is for different time periods. note that none of the screenshots show any Transaction History.

The first chart is the default one year. The valuation shown is a consistent $128,000, though it should be zero. I liquidated this asset seven or eight years ago. The second chart is a custom timeframe from the year 2000 to the present. The increase shown by the curve in the early years is probably correct. The third chart is a custom timeframe from the year 1990 to the present and this chart shows a constant zero value (although the holdings table to the left still shows a $128,000 valuation.)

I hope this better reflects the issue. Thanks for your help.

Sherlock

I am using Outlook 2016 Premier, the latest Release. R14.12.

Three screenshots with notes are attached below. All three screenshots are of the same Security Detail View except that the chart view selected is for different time periods. note that none of the screenshots show any Transaction History.

The first chart is the default one year. The valuation shown is a consistent $128,000, though it should be zero. I liquidated this asset seven or eight years ago. The second chart is a custom timeframe from the year 2000 to the present. The increase shown by the curve in the early years is probably correct. The third chart is a custom timeframe from the year 1990 to the present and this chart shows a constant zero value (although the holdings table to the left still shows a $128,000 valuation.)

I hope this better reflects the issue. Thanks for your help.

If you haven't already, I suggest opening Account List window (press Ctrl + A) and checking View hidden accounts. Then, relaunch the Security Detail View window and, hopefully, you'll see the missing transactions. I suspect you may have hidden placeholder transactions in your hidden investment accounts.

Regarding the third chart, I suspect a graphing issue.

unknown

I am using Outlook 2016 Premier, the latest Release. R14.12.

Three screenshots with notes are attached below. All three screenshots are of the same Security Detail View except that the chart view selected is for different time periods. note that none of the screenshots show any Transaction History.

The first chart is the default one year. The valuation shown is a consistent $128,000, though it should be zero. I liquidated this asset seven or eight years ago. The second chart is a custom timeframe from the year 2000 to the present. The increase shown by the curve in the early years is probably correct. The third chart is a custom timeframe from the year 1990 to the present and this chart shows a constant zero value (although the holdings table to the left still shows a $128,000 valuation.)

I hope this better reflects the issue. Thanks for your help.

Sherlock, thanks very much for your input. This sounded like a great idea. Unfortunately, it didn't work to retrieve transactions in the Security Detail and there were no placeholder entries in the hidden or closed accounts.

During the relevant time frame, I had a couple of different account changes and Merrill Lynch also renamed this security once or twice. On top of that, of course, there have been many Quicken database format updates. I suspect there is years old corruption that won't be retrievable without inordinate work.

Hopefully, instead, there is some type of work around.

unknown

I am using Outlook 2016 Premier, the latest Release. R14.12.

Three screenshots with notes are attached below. All three screenshots are of the same Security Detail View except that the chart view selected is for different time periods. note that none of the screenshots show any Transaction History.

The first chart is the default one year. The valuation shown is a consistent $128,000, though it should be zero. I liquidated this asset seven or eight years ago. The second chart is a custom timeframe from the year 2000 to the present. The increase shown by the curve in the early years is probably correct. The third chart is a custom timeframe from the year 1990 to the present and this chart shows a constant zero value (although the holdings table to the left still shows a $128,000 valuation.)

I hope this better reflects the issue. Thanks for your help.

Sherlock, let me amend my previous comment to your response. Ultimately, that did lead me to the solution. Although the transactions never showed up in the security detail, I was able to remedy the problem simply by creating a REMOVE entry for the security. Thanks much. [My username may be different now than it was above.]