problem with posting date and downloaded transactions

Unknown
Unknown Member
when i download transactions from my bank they match transactions that are old and have already been cleared.  The posting date disappears once i close quicken.  So instead of matching the new transaction it matches the old ones.  This started at the end of 2016 and I'm finally FED UP  PLEASE HELP ME 

Comments

  • Arctic Hare (H&B 2019 Canadian)
    Arctic Hare (H&B 2019 Canadian) SuperUser ✭✭✭✭
    edited December 2018
    @erica: the first thing that I recommend that you do is to customize the register view to include the "Downloaded ID" column. What you should expect to see is that all the transactions that have cleared (i.e. have a "c" or an "R" in the "Clr" column) have the Downloaded ID populated; and, all the transactions that have not yet cleared, do not have a Downloaded ID. Transactions that have a Downloaded ID should not be available for matching. If you are seeing Quicken match newly downloaded transactions to transactions that already have a Downloaded ID then you should take some screen shots of this and post them (after you scrub any private information).
  • Unknown
    Unknown Member
    edited May 2018
    well once i close quicken and i open it back up the posting date and downloaded id disappears.  
    So it continues to match up with old transactions.  All of the ones that show no posting date or downloaded id did the last time i used quicken.    

    image
  • UKR
    UKR SuperUser ✭✭✭✭✭
    edited September 2018

    Are you
    automatically accepting downloaded transactions into your registers?

    If you are relying
    on Quicken to automagically fill your account registers from downloaded
    transactions, you will run into problems. Despite all efforts by the Quicken
    programmers, the "Autopilot" (that's my name for the part of the
    Quicken program which processes downloaded transactions and converts them into
    new register transactions) is not infallible. For that process to work 100% of
    the time one would need a crystal ball because the information downloaded from
    the banks often is just too terse and cryptic.

    You should, at least
    for a while, turn off the "automatically accept downloaded transactions
    into registers" setting to gain better control over what is downloaded and
    what to do with it. Review each downloaded transaction, make changes if necessary
    (e.g., to manually match the downloaded transaction to a recently entered register transaction) before you click to accept each
    transaction.


    Where are the "Auto-accept downloaded
    transaction" settings?

    There are two places
    where this is controlled in Quicken for Windows:

     - Globally, for all accounts, in Edit /
    Preferences / Downloaded Transactions

     - For each account individually, the
    global setting can be overridden from the Edit Account Details screen, Online
    Services Tab. Look for blue text "Automatic Entry is: ON / OFF".
    Click the text to change the setting.

  • Unknown
    Unknown Member
    edited May 2018
    no i do not.  it downloads them and i choose to accept them  
  • Unknown
    Unknown Member
    edited May 2018
    That's what i do, i manually do it,  Its really annoying that's the whole point.  So what your telling me is that's just the way it  is.  That SUCKS   It didn't used to be that way.  How Annoying.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    edited September 2018

    1) Let's try some "Troubleshooting 101" to
    ensure the Quicken software is installed and updated properly.

    What is the exact
    release number for your version of Quicken?

    If clicking on Help / About Quicken does not show one of the following you are
    missing required software updates and possibly the required Intuit ID to
    Quicken ID conversion:

    Quicken US version:

    -
    2016 ... Release R 16.1 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch

    - 2017 ... Release R 15.15 *, https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch

    - 2018 ... Release R 9.3 *, https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windows

    Quicken Canada
    version:

    -
    2016 ... Release R 7 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch

    - 2017 all users should have been updated to 2018 already

    - 2018 ... Release R 4.4 *, https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windows

    ( * minimum required
    release number, may be higher, subject to change without notice)

    Please do this even
    if you are on the latest release already:

    Locate the US or Canada Mondo Patch
    file applicable to your version of Quicken in the links above.

    Download it and save it to disk.

    Temporarily disable your Antivirus software for the entire duration of the next
    step:

    - Open the Downloads folder. Right-click the downloaded patch file. Click
    "Run as Administrator" to execute the installation program.

    This will replace any Quicken software modules with a known consistent release
    level and, hopefully, eliminate any software corruption or errors during
    installation as a cause of this issue.

    Reboot Windows when
    done with the above.

    2) Validate

    You should validate
    your Quicken data file. It may have become damaged over time or if you ever had
    crashes, hang-ups or loops while running Quicken. Repeated crashes may
    eventually render a data file "broken beyond repair".

     Please run this procedure, skipping no steps:

    - Make a copy of
    your data file: Click File / File Operations / Copy.  Do not change any Copy Option settings. Save
    file under a new name in same folder as current Quicken data file.  (The Copy process appears to be performing a
    record-by-record copy of the data file and not just a simple binary image copy.
    This has been reported as recovering some otherwise not repairable files)

    - Open the copied
    file in Quicken.

    - Click File / File
    Operations / Validate and Repair. Click "Validate File" and
    "Rebuild investing lots", check to make sure the copied file is being
    validated, click OK. Let it run.

    - Fix any errors
    logged as not repaired by Quicken.

    - Click File / File
    Operations. Press and hold SHIFT+CTRL as you click Validate and Repair. The
    next popup should show "Supervalidate" somewhere in header or text.
    Click "Supervalidate File", check to make sure the copied file is
    being validated, click OK. Let it run. It might run for a while.

    - Again fix any errors logged as not repaired by Quicken.

    - Now close and
    restart Quicken using this new file and try your failing action again. If it
    works, keep using the new file and abandon the old one.

  • Unknown
    Unknown Member
    edited June 2018
    THANK YOU VERY MUCH THAT FIXED IT  :)
This discussion has been closed.