8/3/18: Quicken Mobile app update available

jacobs

Tracy Rhodes said:

Whoever finds a good option please let everyone here know what it is.  I am looking for one too.

KB. There are a significant number of Quicken users who absolutely, positively do not want their financial data, including credentials to log in to every account, stored in the cloud. So Quicken is in a tough position between those who want no cloud data and those who would be happy with everything in the cloud. They’re attempting to satisfy both groups with the current strategy; that strategy can only succeed if they can get the cloud-desktop syncing to work pretty flawlessly.

Unknown

Tracy Rhodes said:

Whoever finds a good option please let everyone here know what it is.  I am looking for one too.

As someone who’s been in the security software industry for many many years, I think some of you may not be aware of what exactly the cloud is in regards to Quicken cloud.


The moment that you use their iOS app you are storing data in the cloud. No different than any other cloud app.


In fact how can you be assured that what they’re syncing in their “cloud” by Quicken is any more secure than anywhere else?


Again don’t be fooled think that your data is not external to your computer, when you’re using Quicken cloud.

jacobs

Tracy Rhodes said:

Whoever finds a good option please let everyone here know what it is.  I am looking for one too.

The point is that there are lots of Quicken users who do NOT use the Quicken mobile app, and try to use Quicken’s cloud services as little as possible — or not at all. Quicken is trying to satisfy those users while also satisfying users who want to access their Quicken data via web or mobile app.

Unknown

Tracy Rhodes said:

Whoever finds a good option please let everyone here know what it is.  I am looking for one too.

This thread is not about the Desktop app. It’s all about the mobile app. This is what the whole thread is about. We are trying to get a good mobile app from quicken.

jacobs

Tracy Rhodes said:

Whoever finds a good option please let everyone here know what it is.  I am looking for one too.

I definitely understand that people who use the cloud-based services, in either the mobile app or the new web interface, just want things to work, consistently, and have been frustrated with the number of problems with the mobile app. I was only trying to explain why Quicken's path with the mobile app (and now web) is more complex because they are trying to satisfy all users -- from those who want all-cloud to those who want all-desktop to those who want great experiences both ways. Syncing with financial institutions alone, in the desktop app or in a cloud-based app, is hard enough -- there are new bank problems every day as institutions make changes that Quicken has to catch up to -- and adding syncing between their desktop and cloud apps makes a frail system (to use Mac product manager Marcus' words) even more frail. I'm not offering excuses for Quicken's problems in producing a solid mobile app, just trying to explain the complexity of the path they're trying to navigate.

Unknown

Tracy Rhodes said:

Whoever finds a good option please let everyone here know what it is.  I am looking for one too.

It feels like you are apologizing for Quicken. 

I'm personally using this forum to push Quicken to resolve what is really not too complicated in their mobile app.  

jacobs

Tracy Rhodes said:

Whoever finds a good option please let everyone here know what it is.  I am looking for one too.

Nope, not apologizing for them. I agree that if they're going to have these cloud-based mobile and web apps, they need to make them function better. But I'd disagree with you on the point that it actually is complicated.

And I will bow out of the conversation here; I was trying to offer some additional insight, not antagonize.

Quicken Sarah

Hello Everyone,

This thread is becoming quite long, making it difficult to follow and track the reported issues still occurring after the newest update for the Quicken Mobile App, Version 5.3.0 and so it is being closed.  A new thread will be coming soon, detailing the Release Notes for the 5.3.0 update.  

The 5.3.0 update is rolling out to all Android Users and will be available soon for Apple iOS.

For Users experiencing discrepancies with balances, if you have not done so already, please reset the Cloud Data (Windows: Edit > Preferences > Quicken ID Mobile & Alerts > Reset Cloud Data.  Mac: Quicken > Preferences > Connected Services > Reset) and if the discrepancy still occurs, please create a new post detailing the following information:
   
   1. What is the balance type that is incorrect? i.e. Online Balance, Today's Balance or Projected Balance
   2. What is the actual balance shown in the Mobile and Desktop product?  Quicken 2018/2019 Users please also log into the new companion Web Application (https://app.quicken.com/) and provide the actual balance shown.
   3. Are the accounts with incorrect balances connected for transaction download or are they manual accounts?  If connected for transaction download, who is the Financial Institution and what is the connection method?
   4. Are there any overdue scheduled transactions (reminders) in the desktop file?  
   5. Is the desktop file Account Bar marked to show "cents"?

For Wells Fargo Users, it has been determined that once the login credentials have been entered, the information is retained for a max of 4 hours, after which the credentials need to be re-entered in the Mobile App to refresh the account(s).  We understand this is a big pain point and are working with Wells Fargo to create a solution as soon as possible.

Thank you,

Sarah

qrw62

Customer support just told me that syncing from Quicken Mobile is broken which we can confirm.  Please fix this for us it needs to be high priority