8/3/18: Quicken Mobile app update availableClosed
The Quicken team has been working hard on the new Quicken Mobile app. The refreshed mobile app is built on a new technology which will help enable us to provide you a seamless experience as you go across platforms as well as deliver regular ongoing updates. These updates will include enhancements, bugs fixes, performance improvements and new features.
Our first app (5.0.44) went live last week and we received some great feedback from you. Many of you commented this is the best app yet and it’s a big step in the right direction. Others of you submitted bugs and thoughts on the new design. We appreciate all the feedback good and bad. It’s this feedback that will help us provide you an app you love.
To get the latest update:
iOS users: Go to the app store from your phone, search for "Quicken" and install the Quicken App.
Android Users: Update the Quicken App when prompted, or download the update from the Play Store.
Note: Do not uninstall the current Quicken Mobile App on your phone; having the app already installed helps ensure you will get the update.
We have been working on addressing your feedback and will be doing our first update this week. Some of the highlights in this coming update are:
Performance
Loading & changing of the categories was taking some customers more than 10 seconds. We have reduced this by over 70%, so it should faster now.
Balances
In our first release, we defaulted the balances in the app to the online balance. That was clearly a mistake. The Today’s Balance will now be the default. You can switch to the other balance types in the accounts view.
Related, some of you had reported balance mismatches with the desktop. We have found the issue and will have a fix out very shortly. You will not be required to take an update for this fix.
Passcode & Touch ID
Passcode and Touch ID should now be sticky for all of you. NOTE: for some iOS users, when launching the app you might briefly see the passcode screen flash before the Touch ID appears. There will be a fix for this in the next update.
Other bug fixes
- Done on transaction notes now means done.
- Row 1 of a split item now changes when you enter the amount for row 2 (as long as you didn’t change the amount in row 1).
Budgets
If you are using Quicken 2017 or 2016 desktop versions, we are bringing back the budgets on mobile for you in the August release.
Bank/FI Connectivity bugs
We heard you loud and clear that many of you are experiencing issues related to connecting to your banks. We are in the process of finding and fixing the issues. If you are facing these issues, you can help us expedite the fix by providing any detail you can think of – the FI name, screen shots, if it's working on desktop but not on mobile, if it's only one account that is experiencing issues or if multiple are having issues, etc. Please email the details to mobilefeedback- mobilefeedback@quicken.com. While we are trying to, we might not respond to every email, but I can assure you we are reading every single one. We thank you for this in advance!
For now, we are primarily focused on addressing the issues customers are facing with the app. We will soon be turning our attention to implementing all the ideas you have suggested such as customizing dashboard and account cards, smart defaults for accounts, payees and categories, and modifying the fonts throughout to be more user friendly. We can’t wait to get out of bug squish mode and in to bringing you delighters!
If you find issues in this release, please post the issue as a new comment in this post, submit feedback from the product, or email us at mobilefeedback@quicken.com. We'll be actively monitoring for your feedback.
- The Mobile Team
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KB. There are a significant number of Quicken users who absolutely, positively do not want their financial data, including credentials to log in to every account, stored in the cloud. So Quicken is in a tough position between those who want no cloud data and those who would be happy with everything in the cloud. They’re attempting to satisfy both groups with the current strategy; that strategy can only succeed if they can get the cloud-desktop syncing to work pretty flawlessly.
Quicken Mac Subscription • Quicken user since 1993
As someone who’s been in the security software industry for many many years, I think some of you may not be aware of what exactly the cloud is in regards to Quicken cloud.Whoever finds a good option please let everyone here know what it is. I am looking for one too.
The moment that you use their iOS app you are storing data in the cloud. No different than any other cloud app.
In fact how can you be assured that what they’re syncing in their “cloud” by Quicken is any more secure than anywhere else?
Again don’t be fooled think that your data is not external to your computer, when you’re using Quicken cloud.
The point is that there are lots of Quicken users who do NOT use the Quicken mobile app, and try to use Quicken’s cloud services as little as possible — or not at all. Quicken is trying to satisfy those users while also satisfying users who want to access their Quicken data via web or mobile app.Whoever finds a good option please let everyone here know what it is. I am looking for one too.
Quicken Mac Subscription • Quicken user since 1993
This thread is not about the Desktop app. It’s all about the mobile app. This is what the whole thread is about. We are trying to get a good mobile app from quicken.Whoever finds a good option please let everyone here know what it is. I am looking for one too.
I definitely understand that people who use the cloud-based services, in either the mobile app or the new web interface, just want things to work, consistently, and have been frustrated with the number of problems with the mobile app. I was only trying to explain why Quicken's path with the mobile app (and now web) is more complex because they are trying to satisfy all users -- from those who want all-cloud to those who want all-desktop to those who want great experiences both ways. Syncing with financial institutions alone, in the desktop app or in a cloud-based app, is hard enough -- there are new bank problems every day as institutions make changes that Quicken has to catch up to -- and adding syncing between their desktop and cloud apps makes a frail system (to use Mac product manager Marcus' words) even more frail. I'm not offering excuses for Quicken's problems in producing a solid mobile app, just trying to explain the complexity of the path they're trying to navigate.Whoever finds a good option please let everyone here know what it is. I am looking for one too.
Quicken Mac Subscription • Quicken user since 1993
It feels like you are apologizing for Quicken.Whoever finds a good option please let everyone here know what it is. I am looking for one too.
I'm personally using this forum to push Quicken to resolve what is really not too complicated in their mobile app.
Nope, not apologizing for them. I agree that if they're going to have these cloud-based mobile and web apps, they need to make them function better. But I'd disagree with you on the point that it actually is complicated.Whoever finds a good option please let everyone here know what it is. I am looking for one too.
And I will bow out of the conversation here; I was trying to offer some additional insight, not antagonize.
Quicken Mac Subscription • Quicken user since 1993
Hello Everyone,
This thread is becoming quite long, making it difficult to follow and track the reported issues still occurring after the newest update for the Quicken Mobile App, Version 5.3.0 and so it is being closed. A new thread will be coming soon, detailing the Release Notes for the 5.3.0 update.
The 5.3.0 update is rolling out to all Android Users and will be available soon for Apple iOS.
For Users experiencing discrepancies with balances, if you have not done so already, please reset the Cloud Data (Windows: Edit > Preferences > Quicken ID Mobile & Alerts > Reset Cloud Data. Mac: Quicken > Preferences > Connected Services > Reset) and if the discrepancy still occurs, please create a new post detailing the following information:
1. What is the balance type that is incorrect? i.e. Online Balance, Today's Balance or Projected Balance
2. What is the actual balance shown in the Mobile and Desktop product? Quicken 2018/2019 Users please also log into the new companion Web Application (https://app.quicken.com/) and provide the actual balance shown.
3. Are the accounts with incorrect balances connected for transaction download or are they manual accounts? If connected for transaction download, who is the Financial Institution and what is the connection method?
4. Are there any overdue scheduled transactions (reminders) in the desktop file?
5. Is the desktop file Account Bar marked to show "cents"?
For Wells Fargo Users, it has been determined that once the login credentials have been entered, the information is retained for a max of 4 hours, after which the credentials need to be re-entered in the Mobile App to refresh the account(s). We understand this is a big pain point and are working with Wells Fargo to create a solution as soon as possible.
Thank you,
Sarah
This thread is becoming quite long, making it difficult to follow and track the reported issues still occurring after the newest update for the Quicken Mobile App, Version 5.3.0 and so it is being closed. A new thread will be coming soon, detailing the Release Notes for the 5.3.0 update.
The 5.3.0 update is rolling out to all Android Users and will be available soon for Apple iOS.
For Users experiencing discrepancies with balances, if you have not done so already, please reset the Cloud Data (Windows: Edit > Preferences > Quicken ID Mobile & Alerts > Reset Cloud Data. Mac: Quicken > Preferences > Connected Services > Reset) and if the discrepancy still occurs, please create a new post detailing the following information:
1. What is the balance type that is incorrect? i.e. Online Balance, Today's Balance or Projected Balance
2. What is the actual balance shown in the Mobile and Desktop product? Quicken 2018/2019 Users please also log into the new companion Web Application (https://app.quicken.com/) and provide the actual balance shown.
3. Are the accounts with incorrect balances connected for transaction download or are they manual accounts? If connected for transaction download, who is the Financial Institution and what is the connection method?
4. Are there any overdue scheduled transactions (reminders) in the desktop file?
5. Is the desktop file Account Bar marked to show "cents"?
For Wells Fargo Users, it has been determined that once the login credentials have been entered, the information is retained for a max of 4 hours, after which the credentials need to be re-entered in the Mobile App to refresh the account(s). We understand this is a big pain point and are working with Wells Fargo to create a solution as soon as possible.
Thank you,
Sarah
Customer support just told me that syncing from Quicken Mobile is broken which we can confirm. Please fix this for us it needs to be high priority
This post has been closed.
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