8/3/18: Quicken Mobile app update available
Quicken Abhishek
Member, Employee
The Quicken team has been working hard on the new Quicken Mobile app. The refreshed mobile app is built on a new technology which will help enable us to provide you a seamless experience as you go across platforms as well as deliver regular ongoing updates. These updates will include enhancements, bugs fixes, performance improvements and new features.
Our first app (5.0.44) went live last week and we received some great feedback from you. Many of you commented this is the best app yet and it’s a big step in the right direction. Others of you submitted bugs and thoughts on the new design. We appreciate all the feedback good and bad. It’s this feedback that will help us provide you an app you love.
To get the latest update:
iOS users: Go to the app store from your phone, search for "Quicken" and install the Quicken App.
Android Users: Update the Quicken App when prompted, or download the update from the Play Store.
Note: Do not uninstall the current Quicken Mobile App on your phone; having the app already installed helps ensure you will get the update.
We have been working on addressing your feedback and will be doing our first update this week. Some of the highlights in this coming update are:
Performance
Loading & changing of the categories was taking some customers more than 10 seconds. We have reduced this by over 70%, so it should faster now.
Balances
In our first release, we defaulted the balances in the app to the online balance. That was clearly a mistake. The Today’s Balance will now be the default. You can switch to the other balance types in the accounts view.
Related, some of you had reported balance mismatches with the desktop. We have found the issue and will have a fix out very shortly. You will not be required to take an update for this fix.
Passcode & Touch ID
Passcode and Touch ID should now be sticky for all of you. NOTE: for some iOS users, when launching the app you might briefly see the passcode screen flash before the Touch ID appears. There will be a fix for this in the next update.
Other bug fixes
- Done on transaction notes now means done.
- Row 1 of a split item now changes when you enter the amount for row 2 (as long as you didn’t change the amount in row 1).
Budgets
If you are using Quicken 2017 or 2016 desktop versions, we are bringing back the budgets on mobile for you in the August release.
Bank/FI Connectivity bugs
We heard you loud and clear that many of you are experiencing issues related to connecting to your banks. We are in the process of finding and fixing the issues. If you are facing these issues, you can help us expedite the fix by providing any detail you can think of – the FI name, screen shots, if it's working on desktop but not on mobile, if it's only one account that is experiencing issues or if multiple are having issues, etc. Please email the details to mobilefeedback- [email protected]. While we are trying to, we might not respond to every email, but I can assure you we are reading every single one. We thank you for this in advance!
For now, we are primarily focused on addressing the issues customers are facing with the app. We will soon be turning our attention to implementing all the ideas you have suggested such as customizing dashboard and account cards, smart defaults for accounts, payees and categories, and modifying the fonts throughout to be more user friendly. We can’t wait to get out of bug squish mode and in to bringing you delighters!
If you find issues in this release, please post the issue as a new comment in this post, submit feedback from the product, or email us at [email protected]. We'll be actively monitoring for your feedback.
- The Mobile Team
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(Canadian
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Conner... I'm on 11.4.1 also. Instead of looking in the Updates section of the store, try this: tap the magnifying glass icon and (Search) and type Quicken in the search field. When Quicken comes up, tap it and see what version is shown under What's New.
It may be that iOS considers this a new app and you may have to delete and install fresh. I don't remember the old app's name, but was it called something like "Quicken Mobile" rather than just "Quicken" (which it is now)?
It is a very common practice. Microsoft, Apple, and Google all release their software to customers in "stages". As in they don't release to everyone at the same time. They release to a certain amount of people at a time if for no other reason so that the servers don't get flooded with requests, and the download are slow for everyone.
Conner... a long shot, but you could try force quitting the App Store app and see if it loads differently when restarted. If that doesn't work, I'd be curious to hear what Apple has to say if you give them a call or chat.
Conner, when you look it up in the App Store, what happens when you click the Version History link? I see version 5.0.19 as 7 months old, and followed by 5.0.45 last week and 5.0.47 yesterday.
Thanks
Quicken Mobile app version 5.0.47 and USAA connectivity error
Connectivity Error with USAA accounts. When I swipe to fix it, I am prompted to enter my USAA credentials. I have tried repeatedly but get the following error each time. “Login Error - Try entering your login credentials again. If that does not work, try entering them on the website at USAA Federal Savings Bank to ensure they are correct.”
I can sign directly into USAA no problem. My desktop version of Quicken (Mac) connects to my USAA accounts just fine. I have tried turning mobile sync on and off and removing then adding the accounts back to the mobile sync (Quicken - Preferences - Mobile & Alerts - Accounts). I have also tried resetting the cloud account (Quicken - Preferences - Connected Services - Reset). This appears to be a bug in just the Quicken mobile app.
What is the fix?
That is talking about on the desktop, but I assume it applies to the mobile app as well so for username enter your USAA number and for password enter your USAA PIN. These are NOT what you use to log in to usaa.com.
Note: there are some "ideas" that have been posted as Questions or Problems so are not properly tracked, but this list is a starting point.
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(Canadian
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Using V5.0.19 on the iPhone, data also not accurate but different than what is shown on the iPAD.
So the issue which remains is the data shown as clipped on the iPad using 5.0.47. titles ie cash & credits, today's balance & the $$ are clipped
With the new app, there are 3 balance types. None of those balances match the quicken desktop amounts. Upon each attempted sync, the balances become more and more incorrect. The transfers seem to be doubling and tripling within the app only. Attempted to fix with new file, reset cloud data, reinstall app, reinstall quicken, contacted quicken chat (no help), and reconcile/re-sync. Nothing is working to fix the balance discrepancy that started with the release of this new app.
I’ve spoken with numerous support persons with no resolution yet. Quicken 2018 - I noticed after the latest Mobile App update that the balances didn’t match my accounts (at bank or desktop, desktop matches). As I attempted the various solutions recommended, I discovered the problem was bigger. When I logged out of the ID at my desktop then attempted to reestablish the sync, each time that I do my balances are changed (it is duplicating transactions in various accounts). So I logged back out, restore my backup and stopped the madness after several tries in this binary loop (of attempt and restore). Do not understand why this link/sync would modify my account activity on my desktop.
I have moved your post to this article so you can follow the progress on the incorrect balances in the mobile app.
We are aware and are working on a fix that will be available soon.
Thank you for your patience and taking the time to come to the community and voicing your concern and giving us feedback.
-Quicken Tyka
Scott
2018 QW HBR r10.11
We are working on fixing this. We should be resolving this soon.
Thanks
Abhishek