8/3/18: Quicken Mobile app update available
The Quicken team has been working hard on the new Quicken Mobile app. The refreshed mobile app is built on a new technology which will help enable us to provide you a seamless experience as you go across platforms as well as deliver regular ongoing updates. These updates will include enhancements, bugs fixes, performance improvements and new features.
Our first app (5.0.44) went live last week and we received some great feedback from you. Many of you commented this is the best app yet and it’s a big step in the right direction. Others of you submitted bugs and thoughts on the new design. We appreciate all the feedback good and bad. It’s this feedback that will help us provide you an app you love.
To get the latest update:
iOS users: Go to the app store from your phone, search for "Quicken" and install the Quicken App.
Android Users: Update the Quicken App when prompted, or download the update from the Play Store.
Note: Do not uninstall the current Quicken Mobile App on your phone; having the app already installed helps ensure you will get the update.
We have been working on addressing your feedback and will be doing our first update this week. Some of the highlights in this coming update are:
Loading & changing of the categories was taking some customers more than 10 seconds. We have reduced this by over 70%, so it should faster now.
In our first release, we defaulted the balances in the app to the online balance. That was clearly a mistake. The Today’s Balance will now be the default. You can switch to the other balance types in the accounts view.
Related, some of you had reported balance mismatches with the desktop. We have found the issue and will have a fix out very shortly. You will not be required to take an update for this fix.
Passcode & Touch ID
Passcode and Touch ID should now be sticky for all of you. NOTE: for some iOS users, when launching the app you might briefly see the passcode screen flash before the Touch ID appears. There will be a fix for this in the next update.
Other bug fixes
- Done on transaction notes now means done.
- Row 1 of a split item now changes when you enter the amount for row 2 (as long as you didn’t change the amount in row 1).
If you are using Quicken 2017 or 2016 desktop versions, we are bringing back the budgets on mobile for you in the August release.
Bank/FI Connectivity bugs
We heard you loud and clear that many of you are experiencing issues related to connecting to your banks. We are in the process of finding and fixing the issues. If you are facing these issues, you can help us expedite the fix by providing any detail you can think of – the FI name, screen shots, if it's working on desktop but not on mobile, if it's only one account that is experiencing issues or if multiple are having issues, etc. Please email the details to mobilefeedback- [email protected]. While we are trying to, we might not respond to every email, but I can assure you we are reading every single one. We thank you for this in advance!
For now, we are primarily focused on addressing the issues customers are facing with the app. We will soon be turning our attention to implementing all the ideas you have suggested such as customizing dashboard and account cards, smart defaults for accounts, payees and categories, and modifying the fonts throughout to be more user friendly. We can’t wait to get out of bug squish mode and in to bringing you delighters!
If you find issues in this release, please post the issue as a new comment in this post, submit feedback from the product, or email us at [email protected]. We'll be actively monitoring for your feedback.
- The Mobile Team