8/3/18: Quicken Mobile app update available
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For me, after the latest update, I had to reset the cloud data and resync for everything to finally be correct.0
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FYI If the "incorrect" login credentials are pushed to the financial institution a sufficient number of times (without a correct login occurring), then the financial institution will lock you our of your account. Then you will need to phone up the financial institution and convince them that you are who you say you are, and get them to reset the password.jimmy said:This reply was created from a merged topic originally titled Q18, Balances change when I setup sync for mobile.
I’ve spoken with numerous support persons with no resolution yet. Quicken 2018 - I noticed after the latest Mobile App update that the balances didn’t match my accounts (at bank or desktop, desktop matches). As I attempted the various solutions recommended, I discovered the problem was bigger. When I logged out of the ID at my desktop then attempted to reestablish the sync, each time that I do my balances are changed (it is duplicating transactions in various accounts). So I logged back out, restore my backup and stopped the madness after several tries in this binary loop (of attempt and restore). Do not understand why this link/sync would modify my account activity on my desktop.0 -
Try ressetting the cloud, and resynching from the desktop.Tom said:I received the 5.0.49 update this morning. Checking account balances (2 of them) are both off. Mine is still low at 104.00 should be 3,000, wifes says 16,000 should be also around 3500. Funny if you watch the mobile screen, it will flash the correct value for a split second and then go back to that wrong value. Only happens on the two CHECKING or SHAREDRAFT accounts at my CU. Also as a side note, when swiping left and right and displaying the ONLINE, CURRENT, PROJECTED, some of those values say 0 when there should be a value. So no fix on balances for me, yet.
Quicken Windows Premier - Subscription **** Windows 10 Home *** Quicken user since 19960 -
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I finally got home from a trip, and so I wanted to reset the cloud data and resync. I went to help screen to find out how to reset Cloud data on Quicken 2017 and it said to go to Preferences, then Mobile and Alerts, then go to the Advanced Tab and hit Reset Connected services. I don't have an Advanced Tab. Called online support and he said ADVANCED TAB is on windows version that I should , just go to Mobile and Alerts and got to ACCOUNTS and hit UPDATE. That did no good.Wifes checking still -$16,000 and mine -$149. So I search GOOGLE, and came up with many links. But the one that say go to preferences and CONNECTED SERVICES and see a tiny hyperlink in the middle of the page that says "reset". It's red. Doing that now. Did the reset, then Synched, but now the Quicken App is still refreshing and it has been 20 minutes and I could see correct values (as before) for a few seconds, but now the -$16,000 is back and it is still refreshing. Calling support again. Said to delete Quicken Mobile app, did that, and downloaded, and it refreshed in 30 seconds, and Balances appear to be OK, now. Thanks to all.....hang in there Homer ...(above), you will get it0
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(Canadian user since '92, STILL using QM2007)
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Quicken Windows Premier - Subscription **** Windows 10 Home *** Quicken user since 19960
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Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
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Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
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Quicken Windows Premier - Subscription **** Windows 10 Home *** Quicken user since 19960
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Have Questions? Help Guide for Quicken for Mac
FAQs: Quicken Mac • Quicken Windows • Quicken Mobile
Add your VOTE to Quicken for Mac Product Ideas
Object to Quicken's business model, using up 25% of your screen? Add your vote here:
Quicken should eliminate the LARGE Ad space when a subscription expires(Now Archived, even with over 350 votes!)
(Canadian user since '92, STILL using QM2007)
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This reply was created from a merged topic originally titled Account error.
I get an error & it says "click here to fix". When I click on the link, it shows my accounts, but doesn't show WHICH account needs fixing. Using Quicken Deluxe for Android, latest (I'm assuming) version.
UPDATE: Now, it constantly updates all my accounts and transactions. Sometimes I'll get an "all good", sometimes 1 & sometimes 2 errors.0 -
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Chris
Quicken user since 2014.
Using Quicken Windows Subscription on Windows 10.0 -
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This reply was created from a merged topic originally titled Wells Fargo and Quicken don't sync.
I feel that Quicken is not listening when you look at all of the community questions, concerns and frustration. My concern is that I can't use my mobile to track and update Wells Fargo Bank, Credit Card, Line of Credit or Savings Account. I have deactivate the accounts, closed the PC, restarted the PC reactivated the PC. Now I find on Wells Fargo I can't Deactivate. I called the number on the screen provided, the Wells Fargo Rep can't help. I see there is a new mobile app coming out soon and started launching on July 17 and may take up to two weeks to get out there. I just wonder if that will work too? I like the Program, I don't understand why I can't get it to work properly with the mobile. Other companies do that without much of a problem. Can you help.0 -
Hey KB and William,
Would you be willing to send an email to mobilefeedback@quicken.com detailing the name of the bank and what issue you are experiencing.
Please include the year and version of Quicken you are currently running, any error messages and screenshots if applicable would be appreciated.
Thank you!
-Quicken Tyka~~~***~~~0 -
Already did earlier today. Let us all knowQuicken Tyka said:Hey KB and William,
Would you be willing to send an email to mobilefeedback@quicken.com detailing the name of the bank and what issue you are experiencing.
Please include the year and version of Quicken you are currently running, any error messages and screenshots if applicable would be appreciated.
Thank you!
-Quicken Tyka0 -
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Hey There!Quicken Tyka said:Hey KB and William,
Would you be willing to send an email to mobilefeedback@quicken.com detailing the name of the bank and what issue you are experiencing.
Please include the year and version of Quicken you are currently running, any error messages and screenshots if applicable would be appreciated.
Thank you!
-Quicken Tyka
Thank you for both for your responses.
The issue has to do with Direct Connect accounts, we're currently investigating a fix to allow these accounts to sync to the mobile.
One option, if available is to switch to Express Web Connect/ Quicken Connect for the Mac, however if that isn't an option than all that can be done is to wait for a solution or fix.
-Quicken Tyka~~~***~~~0 -
Yes, Express Connect will defeat the purpose. This error has been around a couple years with Direct Connect, so please focus on it.Quicken Tyka said:Hey KB and William,
Would you be willing to send an email to mobilefeedback@quicken.com detailing the name of the bank and what issue you are experiencing.
Please include the year and version of Quicken you are currently running, any error messages and screenshots if applicable would be appreciated.
Thank you!
-Quicken Tyka0 -
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