Quicken Deluxe 2018 checking account balance field is not accurate

Unknown
Unknown Member
Quicken Deluxe 2018 Build 27.1.11.18  Checking Account balance inaccurate -- Yet, I am able to reconcile correctly.   Received big update last week.   It also says I have 2 updates, but when I try to update manually I receive a message that indicates I am on the latest version.  

Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited September 2018
  • Unknown
    Unknown Member
    edited August 2018
  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited September 2018
  • Unknown
    Unknown Member
    edited September 2018
  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited May 2020

    Hi, thanks for looking at this with me.  

    When I double click on the red 2, nothing happens.  I tried this earlier.  Then I selected Check for Updates through the help screen.  This is where I got the message that I had the most current version.  I went through each of the items above and checked them all.  I had done most of that before, but I did it again one by one with your suggestions. I was hoping it was one of the filter settings.  But, everything was set correctly.   I can't figure out what happened.  

    Try a single click on the red 2. It's supposed to pop up a list of action items pertaining to last year's Quicken ID conversion. Follow instructions.
    Again, this has NOTHING to do with pending / missing software updates.
  • Unknown
    Unknown Member
    edited May 2020

    Hi, thanks for looking at this with me.  

    When I double click on the red 2, nothing happens.  I tried this earlier.  Then I selected Check for Updates through the help screen.  This is where I got the message that I had the most current version.  I went through each of the items above and checked them all.  I had done most of that before, but I did it again one by one with your suggestions. I was hoping it was one of the filter settings.  But, everything was set correctly.   I can't figure out what happened.  

    Hi,
    I have attached a snip.  This doesn't seem to be the culprit.image
  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    edited May 2020

    Hi, thanks for looking at this with me.  

    When I double click on the red 2, nothing happens.  I tried this earlier.  Then I selected Check for Updates through the help screen.  This is where I got the message that I had the most current version.  I went through each of the items above and checked them all.  I had done most of that before, but I did it again one by one with your suggestions. I was hoping it was one of the filter settings.  But, everything was set correctly.   I can't figure out what happened.  

    Just so that the "red 2" goes away for good, either click on "Skip all" or select the two unchecked items one after the other, let the next window pop up and choose whatever skip / exit / do nothing but look at this panel and close it. This is only for the purpose of marking these conversion actions as done.

    When you've got that out of the way, go back and concentrate on what may have caused your "incorrect checking account balance" and try to find a solution.
  • Unknown
    Unknown Member
    edited May 2020

    Hi, thanks for looking at this with me.  

    When I double click on the red 2, nothing happens.  I tried this earlier.  Then I selected Check for Updates through the help screen.  This is where I got the message that I had the most current version.  I went through each of the items above and checked them all.  I had done most of that before, but I did it again one by one with your suggestions. I was hoping it was one of the filter settings.  But, everything was set correctly.   I can't figure out what happened.  

    I skipped the updates as you suggested.  I have no idea what caused the incorrect checking account balance.  That is why I reached out to you.  When I go back in my register, everything has reconciled perfectly.  It appears that something happened in October of 2017.  I don't know how/why I would have changed something  that far back when it has been reconciled for almost a year.  If you have any other ideas, please let me know.  This is pretty frustrating.  
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