2017 Crash on Investments Tab

Unknown

I have the most recent update and my Quicken 2017 Premier is still closing every time I try clicking on the Investments tab.


Note: This conversation was created from a reply on: 2017 R17.2 crashing, crashing, crashing...where is the fix!???.

mshiggins

Chris, I recommend you start your own new discussion for your crashing issue:


https://getsatisfaction.com/quickenco...

UKR

1) Let's try some "Troubleshooting 101" to
ensure the Quicken software is installed and updated properly.

What is the exact
release number for your version of Quicken?

If clicking on Help / About Quicken does not show one of the following you are
missing required software updates and, for older versions, possibly the
required Intuit ID to Quicken ID conversion:

Quicken US version:

-
2016 ... Release R 18.4 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch

- 2017 ... Release R 17.4 *, https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch

- 2018 will be upgraded to 2019 when installing the R 14.21 patch released
10/6/2018

- 2019 ... Release R 14.23 *, https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windows

Quicken Canada
version:

-
2016 ... Release R 7 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch

- 2017 ... all users should have been updated to 2018 already

- 2018 ... Release R 12.8 *, https://www.quicken.com/support/update-and-mondo-patch-2018-release-quicken-windows

( * minimum required
release number, may be higher, subject to change without notice)

Please do this even
if you are on the latest release already:

Locate the US or Canada Mondo Patch
file applicable to your version of Quicken in the links above.

Download it and save it to disk.

Open the Downloads folder. Right-click the downloaded patch file. Click
"Run as Administrator" to execute the installation program.

This will replace any Quicken software modules with a known consistent release
level and, hopefully, eliminate any software corruption or errors during
installation as a cause of this issue.

Reboot Windows when
done with the above.

 

2) Validate

Validate your
Quicken data file. It may have become damaged over time or if you ever had
crashes, hang-ups or loops while running Quicken. Repeated crashes may
eventually render a data file "broken beyond repair".

Please run this
procedure, skipping no steps:

- Make a copy of
your data file: Click File / File Operations / Copy.  Do not change any Copy Option settings. Save
file under a new name in same folder as current Quicken data file.  (The Copy process appears to be performing a
record-by-record copy of the data file and not just a simple binary image copy.
This has been reported as recovering some otherwise not repairable
files)

If Quicken reports an error creating the Copy file, skip directly to the last
step.

- Open the copied file in Quicken.

- Click File / File
Operations / Validate and Repair. Click "Validate File" and
"Rebuild investing lots", check to make sure the copied file is being
validated. If you suspect that a damaged Quotes Price History causes your
problems, also select "Delete investing price history".  Click OK. Let it run.

- Fix any errors
logged as not repaired by Quicken.

- Click File / File
Operations. Press and hold SHIFT+CTRL as you click Validate and Repair. The
next popup should show "Supervalidate" somewhere in header or text.
Click "Supervalidate File", check to make sure the copied file is
being validated, click OK. Let it run. It might run for a while.

- Again fix any errors logged as not repaired by Quicken.

- Now close and
restart Quicken using this new file and try your failing action again. If it
works, keep using the new file and abandon the old one.

- If that doesn't
resolve the issue, you may have no recourse but to restore your Quicken data
file from a Manual or Automatic Backup taken prior to the problem first
occurring, if necessary going back to older backups until you find a file that
does not exhibit these symptoms.

https://www.quicken.com/support/how-backup-or-restore-your-quicken-data

thecreator

Hi @ Chris R ,

Create a Brand New Quicken Data File and add an Account  Register. Any one you choose.
With the New Quicken Data File, click on the Investment Tab and see if it crashes.

Comment Back.

Unknown

That test file and account worked.

thecreator

Chris R said:

That test file and account worked.

Hi @ Chris R ,

I thought it would. So the problem exists with your old Data File, and the overall installation of Quicken works fine.

If you can live with the old Data file as reference, use the New Data File, going forward.

You can also try going to File > File Operations > Year-End Copy and see if the Resulting file, works.

mshiggins

Chris R said:

That test file and account worked.

I would try the troubleshooting steps posted by UKR before even considering abandoning your existing file:


https://getsatisfaction.com/quickenco...