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Certain securities in Fidelity and E-Trade accounts are reporting a current price of 0.00

Betsy Getreu

Certain securities in Fidelity and E-Trade accounts are reporting a current price of 0.00. Other securities in these accounts are being updated normally. This is Quicken Deluxe 2019.

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mshiggins

Betsy, can you let us know the problem securities?

Betsy Getreu

Here are the Symbols: T, BRKB, C, ARR, FSCHX, TEGTX, FCNVX, FERGX, FGOMX, FIWGX, FUSIX

NotACPA

At least the last 2 (I didn't check the rest) are "Strategic Advisors Funds" at Fidelity.

Are the other funds of a similar nature?

And, have you verified in your Security List that each of those securites (funds and non-) are set to download quotes? Do TOOLS, Security List, and look in the Download Quotes column.

NotACPA

At least the last 2 (I didn't check the rest) are "Strategic Advisors Funds" at Fidelity.

Are the other funds of a similar nature?

And, have you verified in your Security List that each of those securites (funds and non-) are set to download quotes? Do TOOLS, Security List, and look in the Download Quotes column.

To test this, I just now added FUSIX to my security list in Q HBRP 2019, and had no problem download yesterday's closing NAV for the fund.

Betsy Getreu

The last three items in the list are Strategic Advisors Funds - the other funds are not. Yes, I have verified that all the items are marked for quote download. Also, there are a number of securities in our Watch List that also have no price and all zero-priced items show they have never been updated. The NASDAQ Composite and Russell 2000 are also zero but the DOW Jones Industrials and S&P 500 indexes are fine. In addition, after each update, I receive a dialog box listing 5 securities that have splits that are missing in Quicken. All these splits are already accounted for.

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Betsy Getreu

I fixed the issue by deleting the price quote history for all the affected securities. I found the instructions at this link:
https://www.quicken.com/support/downloaded-security-quotes-are-not-updating-current-price

NotACPA

I fixed the issue by deleting the price quote history for all the affected securities. I found the instructions at this link:
https://www.quicken.com/support/downloaded-security-quotes-are-not-updating-current-price

That would suggest that, somehow, your Price History file got corrupted... wish that I had thought of that possibility.