All Reports Stopped Working after last update!!

Gary Nickerson
Gary Nickerson Member ✭✭
in Reports (Windows)
I have 20-30 reports that have worked for many years. Since the last update to Quicken Deluxe 2019, NONE of them work. When opening every report I get the error the no transactions match the criteria or date range. HELP.  Is there any way to revert back to the earlier Quicken version that is PC based? I no longer trust 2019.

Answers

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭
    > "Is there any way to revert back to the earlier Quicken version that is PC based?"
    All Quicken versions are still PC - based. Your data file is still on the PC. The "Sync to Mobile/Web" process is entirely optional.

    If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

    Still not working?

    1) Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly.

    What is the exact release number for your version of Quicken?
    If clicking on Help / About Quicken does not show one of the following you are missing required software updates and, for older versions, possibly the required Intuit ID to Quicken ID conversion:

    Quicken US version:

    - 2016 ... Release R 19.3 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch
    - 2017 ... Release R 18.6 *, https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch
    -  2018 ... upgrades to 2019 when installing the R 14.23 patch released 10/8/2018 or any later patch
    - 2019 ... Release R 18.15 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

    Quicken Canada version:

    - 2016 ... Release R 7.2 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch
    - 2017 ... all users should have been upgraded to 2018 already
    - 2018 ... upgrades to 2019 when installing the R 15.24 patch or any later patch
    - 2019 ... Release R 16.16 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

    ( * minimum required release number, may be higher, subject to change without notice)

    Please do this even if you are on the latest release already:
    Locate the US or Canada Mondo Patch file applicable to your version of Quicken in the links above.
    Download it and save it to disk.
    Open the Downloads folder. Right-click the downloaded patch file. Click "Run as Administrator" to execute the installation program.
    This will replace any Quicken software modules with a known consistent release level and, hopefully, eliminate any software corruption or errors during installation as a cause of this issue.

    Reboot Windows when done with the above and try Quicken again.
     

    2) Validate

    Validate your Quicken data file. It may have become damaged over time or if you ever had crashes, hang-ups or loops while running Quicken. Repeated crashes may eventually render a data file "broken beyond repair".

    Please run this exact procedure, skipping no steps:

    - Make a copy of your data file: Click File / File Operations / Copy.  Do not change any Copy Option settings. Save file under a new name in same folder as current Quicken data file.  (The Copy process appears to be performing a record-by-record copy of the data file and not just a simple binary image copy. This has been reported as recovering some otherwise not repairable files)
    - If Quicken reports an error creating the Copy file and you are using Q 2019 repeat the Copy process, but press and hold SHIFT and CTRL as you click File / File Operations / Copy. When prompted "Ignore errors that prevent file copy?" click "Yes".  Note: This may cause some data loss.
    - Open the copied file in Quicken.

    - Click File / File Operations / Validate and Repair. Click "Validate File" and "Rebuild investing lots", check to make sure the copied file is being validated. If you suspect that a damaged Quotes Price History causes your problems, also select "Delete investing price history".  Click OK. Let it run.

    - Fix any errors logged as not repaired by Quicken.

    - Click File / File Operations. Press and hold SHIFT+CTRL as you click Validate and Repair. The next popup should show "Supervalidate" somewhere in header or text. Click "Supervalidate File", check to make sure the copied file is being validated, click OK. Let it run. It might run for a while.
    - Again fix any errors logged as not repaired by Quicken.

    - Now close and restart Quicken using this new file and try your failing action again. If it works, keep using the new file and abandon the old one.

    3) Report shows "garbage data columns" with lots of meaningless numbers (Q Windows)
    When you have this "garbage data" report on screen, click the Customize icon, then click the "Reset Columns" button.
    That will fix the report right up.
    If you are working with a saved report, do not forget to re-save the report, replacing the old saved copy.

    Also see https://getsatisfaction.com/quickencommunity/topics/known-issue-saved-report-shows-data-as-incorrect-numbers


  • Gary Nickerson
    Gary Nickerson Member ✭✭
    1) I rebooted Windows twice: no change
    2) My version is: 2019, release 18.15 (the latest)
    3 I ran Quicken file validate: it found no errors, reports still don't work

    The reports issue began with the last Quicken update. Although I've paid for a 2-year subscription to 2019, I want to go back to 2017 (pre-subscription version).
    I had no problems with that version and it was MUCH faster loading. 2019 takes 5 minutes. Since I use none of the online capabilities, 2017 does all I need.

    I've ordered a CD with 2017. Can I install it over 2019 without problems?
    Should I uninstall 2019 first?



  • Ps56k2
    Ps56k2 Quicken Windows Subscription Alumni ✭✭✭✭
    Is it just that the report criteria somehow got reset ?
    What happens if you correct the missing attributes ?
    Is there anything else wrong with the reports ?
  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    Gary Nickerson said:
    1) I rebooted Windows twice: no change
    2) My version is: 2019, release 18.15 (the latest)
    3 I ran Quicken file validate: it found no errors, reports still don't work

    The reports issue began with the last Quicken update. Although I've paid for a 2-year subscription to 2019, I want to go back to 2017 (pre-subscription version).
    I had no problems with that version and it was MUCH faster loading. 2019 takes 5 minutes. Since I use none of the online capabilities, 2017 does all I need.

    I've ordered a CD with 2017. Can I install it over 2019 without problems?
    Should I uninstall 2019 first?



    I suggest you perform a clean uninstall of Quicken 2019 before you install and update Quicken 2017.  If you haven’t already, you may want to review: https://www.quicken.com/support/using-qcleanui-uninstall-quicken. To update Quicken, I recommend you download and apply the Mondo Patch: https://www.quicken.com/support/patching-updates-windows
This discussion has been closed.

Categories