why is chat support not working?

hugh wunderman

It says 24-7 

Quicken Harold

Hello hugh.. Appreciate your question.

Are you using any popup blockers? Once you click on the chat option, it needs to open a new window in order to start the chat session. If you have any popup blockers, please make sure that they are disabled prior to initiating a chat session.

Hope this helps.
~ Quicken Harold.