Why does my AMEX Credit Card Payment add to my balance instead of reducing it.?

I download by charges but enter my payments manually. When i enter a payment it comes out in green but it adds to my balance as opposed to subtracting from it. What am I doing wrong here?

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  • John_in_NC
    John_in_NC SuperUser, Mac Beta Beta
    Are your charges that are downloading coming in as negative amounts? Your balance in a CC account should be negative. Is it?
  • Thanks for the reply.  My balance is negative yes. And charges are being downloaded as negative. What happened is, say my balance was -$1000 and I entered a $500 payment (as a plus and it is green) - the balance goes to $1500 not 500.
  • Thank you.  I am on the road and can't get to my Quicken desktop app -- but looking at Quicken online now - I see my balances are indeed positive - so something must have happened when I set it up. I am using the 2019 Mac subscription version.  So I think I will delete and then add the account when I get to my desktop. I couldn't see how to do it online.  Thanks for your help
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