Why does my AMEX Credit Card Payment add to my balance instead of reducing it.?

jgerpag

I download by charges but enter my payments manually. When i enter a payment it comes out in green but it adds to my balance as opposed to subtracting from it. What am I doing wrong here?

Quicken Harold

Hello jgerpag. Appreciate your question.

Which version of Quicken for Mac are you using? (Click on the Quicken menu next to the Apple and choose "About Quicken")

I could be an issue with the entry of the transactions in Quicken. 

I would recommend adding the "Payment" and "Charge" columns to your Quicken ledger so that you can post the payment and/or charge correctly and it should affect the balance properly.

Give this a try and let us know if this helped or if you have any other questions.

Respectfully,
~ Quicken Harold.

John_in_NC

Are your charges that are downloading coming in as negative amounts? Your balance in a CC account should be negative. Is it?

jgerpag

Thanks for the reply.  My balance is negative yes. And charges are being downloaded as negative. What happened is, say my balance was -$1000 and I entered a $500 payment (as a plus and it is green) - the balance goes to $1500 not 500.

Quicken Harold

Hello jgerpag. Appreciate your question.

Which version of Quicken for Mac are you using? (Click on the Quicken menu next to the Apple and choose "About Quicken")

I could be an issue with the entry of the transactions in Quicken. 

I would recommend adding the "Payment" and "Charge" columns to your Quicken ledger so that you can post the payment and/or charge correctly and it should affect the balance properly.

Give this a try and let us know if this helped or if you have any other questions.

Respectfully,
~ Quicken Harold.

jgerpag

Thank you.  I am on the road and can't get to my Quicken desktop app -- but looking at Quicken online now - I see my balances are indeed positive - so something must have happened when I set it up. I am using the 2019 Mac subscription version.  So I think I will delete and then add the account when I get to my desktop. I couldn't see how to do it online.  Thanks for your help