I can't setup Edward Jones it's an endless loop of time wasted

eapetersonnh

I can add an account, select investments and then Edward Jones. I input my ID and password, am presented with the list of accounts I have but they never import. I keep getting prompted to enter my Edward Jones password but there's no place to do that. If I go past that and tell the system I will input manually then I get in a loop of entering the account nickname but I have no clue what account that is being referred to. 

Basically I can not add Edward Jones accounts. What's the deal?

Thanks,
-Eric

UKR

What is the exact release number for your version of Quicken?
If clicking on Help / About Quicken does not show one of the following you are missing required software updates and, for older versions, possibly the required Intuit ID to Quicken ID conversion:

Quicken US version:

- 2016 ... Release R 19.3 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch
- 2017 ... Release R 19.1 *, https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch
- 2018 ... users with an active subscription were upgraded to 2019 when installing the R 14.23 patch released 10/8/2018 or any later patch
- 2019 ... Release R 18.15 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

Quicken Canada version:

- 2016 ... Release R 7.2 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch
- 2017 ... all users with an active subscription should have been upgraded to 2018 already
- 2018 ... upgraded to 2019 when installing the R 15.24 patch or any later patch
- 2019 ... Release R 16.18 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

( * minimum required release number, may be higher, subject to change without notice)

Please do this even if you are on the latest release already:
Locate the US or Canada Mondo Patch file applicable to your version of Quicken in the links above.
Download it and save it to disk.
Open the Downloads folder. Right-click the downloaded patch file. Click "Run as Administrator" to execute the installation program.
This will replace any Quicken software modules with a known consistent release level and, hopefully, eliminate any software corruption or errors during installation as a cause of this issue.

Reboot Windows when done with the above and try Quicken again.

UKR

What is the exact release number for your version of Quicken?
If clicking on Help / About Quicken does not show one of the following you are missing required software updates and, for older versions, possibly the required Intuit ID to Quicken ID conversion:

Quicken US version:

- 2016 ... Release R 19.3 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch
- 2017 ... Release R 19.1 *, https://www.quicken.com/support/quicken-2017-windows-release-notes-updates-and-mondo-patch
- 2018 ... users with an active subscription were upgraded to 2019 when installing the R 14.23 patch released 10/8/2018 or any later patch
- 2019 ... Release R 18.15 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

Quicken Canada version:

- 2016 ... Release R 7.2 *, https://www.quicken.com/support/quicken-2016-windows-release-notes-updates-and-mondo-patch
- 2017 ... all users with an active subscription should have been upgraded to 2018 already
- 2018 ... upgraded to 2019 when installing the R 15.24 patch or any later patch
- 2019 ... Release R 16.18 *, https://www.quicken.com/support/update-and-mondo-patch-20182019-release-quicken-windows-subscription-product

( * minimum required release number, may be higher, subject to change without notice)

Please do this even if you are on the latest release already:
Locate the US or Canada Mondo Patch file applicable to your version of Quicken in the links above.
Download it and save it to disk.
Open the Downloads folder. Right-click the downloaded patch file. Click "Run as Administrator" to execute the installation program.
This will replace any Quicken software modules with a known consistent release level and, hopefully, eliminate any software corruption or errors during installation as a cause of this issue.

Reboot Windows when done with the above and try Quicken again.