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I can't setup Edward Jones it's an endless loop of time wasted

I can add an account, select investments and then Edward Jones. I input my ID and password, am presented with the list of accounts I have but they never import. I keep getting prompted to enter my Edward Jones password but there's no place to do that. If I go past that and tell the system I will input manually then I get in a loop of entering the account nickname but I have no clue what account that is being referred to. 

Basically I can not add Edward Jones accounts. What's the deal?

Thanks,
-Eric

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