Overpayment of invoice

jodzeee

A client overpaid his invoice and I wrote him a check to refund the difference. I can't figure out what I should do about this in Quicken. Ideas?

UKR

The "new feature" I was referring to is a new line appearing at the bottom of each printed invoice: "Balance due: xxx.xx"
If you expect the customer to order something else, the invoice would show, e.g., "Total 100.00"
"Balance Due 80.00", assuming that the customer overpaid by $20.00

If you have recorded everything properly including the refund check that you wrote, that refund should appear in your Customer Invoices account as a "New Refund" transaction. This, in turn posts a transaction into your checking account which you can optionally use to write and print a check with Quicken.
Of course, now that you have refunded the amount overpaid, the next invoice for this customer will not show a difference between Total and Balance Due.

jodzeee

What is this new feature and how do I use it? I had an overpayment and gave the customer a check refund. How do I record that?

UKR

The "new feature" I was referring to is a new line appearing at the bottom of each printed invoice: "Balance due: xxx.xx"
If you expect the customer to order something else, the invoice would show, e.g., "Total 100.00"
"Balance Due 80.00", assuming that the customer overpaid by $20.00

If you have recorded everything properly including the refund check that you wrote, that refund should appear in your Customer Invoices account as a "New Refund" transaction. This, in turn posts a transaction into your checking account which you can optionally use to write and print a check with Quicken.
Of course, now that you have refunded the amount overpaid, the next invoice for this customer will not show a difference between Total and Balance Due.

UKR

Please do not post the same question and also reply to other, similar questions at the same time.
An answer to your question was provided here:
https://community.quicken.com/discussion/comment/19994591#Comment_19994591

System

This discussion was created from comments split from: a customer overpaid and invoice, Quicken did an automatic transaction for the credit. How do I recor.