Can't enter password longer than 10 characters

fmarrone1

I recently updated my passwords for my credit cards and bank accounts to longer, more secure passwords (16 characters long), only to find out that Quicken for Mac will not allow me to enter passwords longer than 10 characters.  This seems a bit odd, as I've seen in other posts that it's supposed to handle passwords of up to 32 characters.  How do I fix this?  I'm really don't want to go back to shorter passwords, because that makes my accounts less secure, but I don't want to lose the automatic download of transactions from these accounts either.  Is there a workaround to this?  It seems like a pretty big design flaw to me.  And if there is no workaround, when will it be fixed?

I'm using the latest version of Quicken for Mac - Version 5.11.0 (Build 511.25626.100), on macOS 10.14.3.

UKR

Unless your bank's configuration with Quicken specifically restricts Quicken to 10 characters, 16 characters should work. I don't know about > 16 characters, though.

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can found at this website.
• To start Chat, your browser must allow popup windows from https://www.quicken.com
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018 Premier or H&B) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from the Community, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

UKR

Unless your bank's configuration with Quicken specifically restricts Quicken to 10 characters, 16 characters should work. I don't know about > 16 characters, though.

If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

Quicken Support:

• To contact Quicken Support, please use this link only:
  https://www.quicken.com/support#contact-support  and select Chat or Phone support.
  Phone support is only available during posted business hours. The phone number can found at this website.
• To start Chat, your browser must allow popup windows from https://www.quicken.com
• If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018 Premier or H&B) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
• Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from the Community, may not be from Quicken or may not be up-to-date. Use those at your own risk.
• Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.