Error message received with Quicken Cloud Sync

gscheelar@

I don't understand what this is, why I am getting it or how to fix it. 

Quicken Sarah

Hello @gscheelar@

I'm sorry to hear that you are receiving an error when attempting to sync with the cloud and appreciate your taking the time to share your experience with the Community.

If you are still receiving an error when syncing, please visit https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app and review the troubleshooting steps listed.  These steps should help to resolve the internal sync error, but please let us know how it goes.

Thank you,

Sarah

gwj123

Have you tried doing a reset of your cloud data. I had an error and this is what fixed it for me.
On the desktop, go to Mobile & Web tab, in upper right select preferences (should be next to the last synch date, will be 3 lines icon), on the left of that window, select preference type of Quicken ID, Synch & Alerts, then on the bottom right, select Reset your cloud data.

gscheelar@

This is what I got.

Quicken Sarah

Hello @gscheelar@

I'm sorry to hear that you are receiving an error when attempting to sync with the cloud and appreciate your taking the time to share your experience with the Community.

If you are still receiving an error when syncing, please visit https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app and review the troubleshooting steps listed.  These steps should help to resolve the internal sync error, but please let us know how it goes.

Thank you,

Sarah

gscheelar@

Looks like it worked. Thanks Sarah!

Quicken Sarah

Hi gscheelar,

I'm glad to hear that information was helpful and appreciate your posting back with the update! 

Sarah