Can't download American Express and also can't change to Direct Connect

soulman

I'm getting "FI_WEBSITE_UNAVAILABLE: ccscrape.105:URL. Mostly this happens when American Express block Intuit Ips" -- in looking up past problems like this I see instructions to change to Direct Connect but when I try that the Direct Connect option and button are grayed out.

Quicken Deluxe 2019 for Mac Version 5.11.0 (Build 511.25626.100) on macOS 10.14.3

Quicken Harold

Hello soulman. Appreciate your question.

American Express has temporarily blocked all 3rd party aggregation, including Quicken. Our engineers are working with AMEX to restore services, however there is no ETA for this issue.

We apologize for this inconvenience.

Respectfully,
~ Quicken Harold.

REF: Alert A-0438. 

Quicken Harold

Hello soulman. Appreciate your question.

American Express has temporarily blocked all 3rd party aggregation, including Quicken. Our engineers are working with AMEX to restore services, however there is no ETA for this issue.

We apologize for this inconvenience.

Respectfully,
~ Quicken Harold.

REF: Alert A-0438. 

Quicken Harold

Hello RickO. 

As previously mentioned, all 3rd party aggregation is blocked from American Express, Quicken / Express Web Connect AND Direct Connect.

When trying to add a Direct Connect account, it reports a HTTP 500 (Internal Server Error):



@soulman : We apologize for the inconvenience.

~ Quicken Harold.

Quicken Harold

@RickO : It's a case-by-case connectivity issue, I guess. We have been notified that all 3rd party traffic is being blocked. We have no further information.

~ Quicken Harold.

acsaxman

I was trying to set up AMEX on Quicken Deluxe 2019, completely new account, and got error messages from both web connect and direct connect.

soulman

FWIW, my credit card is with American Express Delta Skymiles. Delete/reset/new doesn't work. AMEX's AI chatbot suggested a manual download of qfx files but these don't go back more than 90 days and don't integrate into the existing account, so no joy. Finally I got a human on AMEX chat who noted it is a known problem and they're working on it, so what Quicken Harold said, I'll keep trying.