How do I find out why my running balance is so wrong?

deanpeters

I am just starting to use Quicken for Mac 2017 and I imported my 2007 file without issue, however, my running balance is way off!  The online balance is usually correct, but the current and projected balance are not even close!  Any suggestions?

Stuart Boyle

Do you have scheduled credit card payments in your calendar and are the amounts for those payments understated?  Most of my scheduled transactions I pay via credit card and then the scheduled credit card payment in the calendar understates the amount to be paid by including the current credit card balance rather than a projected balance.  (I pay-off my credit cards each month).   This appears to be something that has changed and I'm just now noticing it.    

Stuart Boyle

Do you have scheduled credit card payments in your calendar and are the amounts for those payments understated?  Most of my scheduled transactions I pay via credit card and then the scheduled credit card payment in the calendar understates the amount to be paid by including the current credit card balance rather than a projected balance.  (I pay-off my credit cards each month).   This appears to be something that has changed and I'm just now noticing it.