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Why have my accounts have stopped syncing (there is no error code).

I have never had this happen but my accounts are not syncing.  Any ideas as to why?

Comments

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Which is it ... "Syncing to the Quicken Mobile / Web app" or "downloading transactions from banks"?
    More details, please.
    What version and release of Quicken are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release.  You must be on the latest release (patch) level for your supported Quicken version. If you're missing patches, update your software first.
    What version of Windows or Mac OS are you using?
    What error codes, error messages, symptoms do you get?
    What bank(s) are you having issues with?
    What account types (checking, savings, etc.) are you having issues with?
    Does this problem occur when you run One Step Update from your desktop or when you attempt to download using the Quicken Mobile App or Quicken on the Web?
    What have you tried so far to resolve the issue?
     

  • The problem is downloading transactions from bank
    Version 5.11.0
    MacOS 10.14.3
    No error codes
    Chase Bank
    checking, saving and credit card

    Other that quit and restart my computer and the program I don't know what else to do.
  • sarakes
    sarakes Member ✭✭
    edited April 2019
    ...following as I also have a similar issue.  [removed - speculation]  I run QUicken for Mac 2016, Mac OS 10.13.6.  Downloaded just fine a few days ago, and then this morning...spinning rainbow circle for hours.
  • UKR
    UKR SuperUser ✭✭✭✭✭

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can found at this website.
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This discussion has been closed.