Tangerine account transacations error

shelleys3

For the past LONG time, I can't import my transacations/qfx file from tangerine bank into Quicken. This needs to be escalated and fixed!!! I get error "download unavailable! quicken is unable to update this account because web connect support for your financial institution has been either temporarily, or permanently discontinues (cc-885)"

RickO

When I check Tangerine in the FI list, it shows that it is only available to be set up as Quicken Connect. Web Connect, which is needed to import a QFX file, is not available. 

It is strange, but it appears that Tangerine has chosen to support/authorize Quicken Connect but not Web Connect. Quicken has no control over this. You will need to contact Tangerine and find out why they have not authorized Web Connect with Quicken. If it needs to be escalated, it is with Tangerine.

Quicken Harold

Hello shelleys3. Appreciate your question.

Which version of Quicken for Mac are you using? 

Please let us know so that we can best help you.

Respectfully,
~ Quicken Harold.

shelleys3

i am using quicken 2017 for mac

RickO

When I check Tangerine in the FI list, it shows that it is only available to be set up as Quicken Connect. Web Connect, which is needed to import a QFX file, is not available. 

It is strange, but it appears that Tangerine has chosen to support/authorize Quicken Connect but not Web Connect. Quicken has no control over this. You will need to contact Tangerine and find out why they have not authorized Web Connect with Quicken. If it needs to be escalated, it is with Tangerine.

shelleys3

what is the difference between quicken connect and web connect?

I also tried to create the account in quicken automatically so it can bring in transactions automatically and I got a different error.

RickO

See this:

Connection Methods