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I changed the email address on my Quicken ID. Now it won't open my Quicken data file.

I changed my email address to my new email on my quicken ID. Now my Quicken 2019 won't update my data file. The options it gives me are gibberish, and when I try any of them all I get are dire warnings, and nothing is fixed.

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Answers

  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Hello Glenn777,

    Can you please provide a screenshot of the error that you're seeing?

    For steps on capturing a screenshot please see https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots.

    Thank you.
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  • I removed email addresses, of course.
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Thank you for that!

    What is the message that you get when you select change owner?

    Can you please include an image of that screen as well?

    Thank you!
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  • Again, I removed the email
  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Thank you for providing that.

    You are going to want to type Yes to sign in with the newly changed Quicken ID.

    Let me know if any problems come up after his process.

    Thank you!
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