Why are all my Q files listed - even if Cloud not enabled - duplicate Cloud Account entry ?

Ps56k2 Alumni ✭✭✭✭
edited May 2019 in Using Quicken on the Web
I noticed on the Web (and also on the Mobile App) access screen, that you start by selecting which of your Quicken FILES you want to open.   I can see this screen even prior to actually enabling the Cloud from the Quicken software. 
How and Why is Quicken surveying my Quicken QDF files & displaying them as a list ?
Is there any place to remove a file from being listed ?

Best Answer


  • Ps56k2
    Ps56k2 Alumni ✭✭✭✭
    edited May 2019
    Here's the weird part - NONE of the above file names exist -
    Here are the current QDF files -
    and the only one actually Cloud enabled as of yesterday is - TESTER -
    and yet, I can use the listed name - QDATA22Z - and access it via Web and Mobile.
    So where does Quicken get those names ?

  • Greg_the_Geek
    Greg_the_Geek SuperUser ✭✭✭✭✭
    I think as soon as you sign-in to your Quicken ID, a Quicken data file is created in the cloud even if you select Don't use Mobile. You must have created those QDF files at one time.
    Quicken Subscription HBRP - Windows 10
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
    Hello @ps56k

    A cloud account is created automatically when a data file is created in Quicken.  The cloud account enables connectivity for Online Services and manages the registration/subscription data and is required even if you are not using the Mobile or Web Apps.

    If the Mobile Sync is set-up and accounts added to sync, the selected accounts and transaction data is the only information that is transmitted to the Mobile/Web Apps. 

    If no accounts have been added to sync and any of the other files are selected to view in the Mobile or Web App you will receive an error that "there are no accounts associated".

    In Quicken please go to the Edit menu > Preferences and select "Cloud Accounts" from the bottom left side.  On the right side, is a blue link that says "Cloud accounts associated with this Quicken ID (xx)", click there.

    All datasets associated with your Quicken ID will be listed and can be deleted, if you wish.

    I hope this information is helpful, thank you.


  • Ps56k2
    Ps56k2 Alumni ✭✭✭✭
    edited May 2019
    Tnx for the notes -
    Yes - those were all the original names.... from awhile ago.
    There appears to be a slight glitch in the programming logic -
    associating the Cloud Acct Name with the external File Name.
    If the Cloud Account Name is taken from when the QDF file is created, then what happens in the life of that file as it may get Copied or Renamed...
    The original internal token name may no longer exist in the external world - along with the actual physical file name.
    Also - if the internal Cloud Account Name is maintained across file copies and renames, then you may have several physical files that all have the original Cloud Account Name.
    So, my orig QDATA22z ---> copied  ---> QDATA-z8 ---> copied --> QDATA-z8-TESTER
    BUT - nowhere is my actual file ---> the TESTER - which is the only one Cloud enabled.
    AHHH - interesting ----  If I go and open the TESTER file, and look at the info, it has the TESTER file name listed.... where the "other" file does not -
    And if I go back to the orig - it still lists the non-tester file name....  
    Lastly - all of my physical filename have the QDATA-Z8 syntax,
    but the Cloud Account listing is still showing the orig filenames from years ago.

  • Ps56k2
    Ps56k2 Alumni ✭✭✭✭
    Any thoughts on this - where the Cloud Account Name points at TWO of the QDF files, one being the original, and one being a "copied" file .....
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